#29668 · Error cargar web Brownie
ID interno: 10918000009222811
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
13/10/25, 11:23
Resuelto
13/10/25, 14:24
Actualizado
15/10/25, 14:28
Asignado
Oct 13, 2025 04:10 PM
Respondido
Oct 13, 2025 04:24 PM
Completado
Oct 15, 2025 04:28 PM
First resp. due
Oct 14, 2025 01:23 PM
Due by
Oct 15, 2025 01:23 PM
Tiempo de resolución
3.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenos días,
Desde hace unos días hemos detectado que la página web de Brownie desde nuestro ordenador no nos carga bien. La página cuando la abres funciona bien pero cuando queremos ver un producto se queda en blanco y aparece un mensaje que pone "error fatal". Os adjunto
foto para que lo veáis, no sé si es algo general o es solo nuestro ordenador.
Muchas gracias,
Maria Casas
Illa Carlemany
Resolución
Revisión de la consola de errores del navegador y lo han resuelto en eCommerce.
JSON crudo (detalle completo)
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