#29663 · TONER NEGRO IMPRESORA HP _ PLANTA 2
ID interno: 10918000009222769
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Diseño
Request Type
Incidencia
Creado
13/10/25, 10:42
Resuelto
13/10/25, 13:01
Actualizado
15/10/25, 13:28
Asignado
Oct 13, 2025 01:13 PM
Respondido
Oct 13, 2025 03:00 PM
Completado
Oct 15, 2025 03:28 PM
First resp. due
Oct 14, 2025 12:42 PM
Due by
Oct 15, 2025 12:42 PM
Tiempo de resolución
2.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola,
Se nos ha agotado el tóner negro de la impresora . Quizás también habría que hacer un chequeo a la calibración porqué hace tiempo que los colores no salen como debieran.
gracias
C/ Castanyer 29 | |
| |
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a
la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
Tóner cambiado.
JSON crudo (detalle completo)
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"description": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Hola, <br/></div><div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br/></div><div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Se nos ha agotado el tóner negro de la impresora . Quizás también habría que hacer un chequeo a la calibración porqué hace tiempo que los colores no salen como debieran.<br/></div><div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br/></div><div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">gracias<br/></div><div id=\"x_1459956806ms-outlook-mobile-signature\"><p style=\"margin-top:0pt; margin-bottom:5pt\"><span class=\"font\" style=\"font-family:ARIAL\"><span class=\"size\" style=\"font-size:10pt; margin-top:0pt; margin-bottom:5pt\"><br/></span></span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\" class=\"ze_table_resize\"><tbody><tr><td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\"><p style=\"\"><span class=\"size\" style=\"font-size:9pt\"><b>Maria Massoni</b><br/> <br/> <br/> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_1459956806socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6174638&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_1459956806socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6174639&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_1459956806socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6174640&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_1459956806socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6174641&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a></span></p></td><td style=\"border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\"><p style=\"\"><span class=\"size\" style=\"font-size:9pt\"><span class=\"colour\" style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br/> 08022 - Barcelona, Spain<br/> +34 932 377 066<br/> +34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); text-decoration:none; margin-top:0px; margin-bottom:0px\"> 107</a><br/> </span><span class=\"colour\" style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></span></p></td></tr><tr><td colspan=\"2\" style=\"vertical-align:middle; width:500px\"><p style=\"\"><span class=\"size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6174642&ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\" width=\"375\" height=\"100\" style=\"width:375px; height:100px; margin-top:0px; margin-bottom:0px\"/> \n </span><br/></p></td></tr><tr><td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\"><div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/> <br/></div></td></tr></tbody></table></div></div></div>",
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