#29618 · ERROR TARJETA REGALO
ID interno: 10918000009222149
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
10/10/25, 10:14
Resuelto
—
Actualizado
14/10/25, 9:15
Asignado
—
Respondido
Oct 14, 2025 11:15 AM
Completado
—
First resp. due
Oct 13, 2025 12:14 PM
Due by
Oct 14, 2025 12:14 PM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Hemos tenido una incidencia con una tarjeta regalo. Una clienta pagó una compra de 104,50 euros parte con un vale de de 89,80 euros y el restante con una tarjeta regalo de 60 euros pero, al comprobar el saldo de la tarjeta aparecía a 0 euros (el ticket indicaba que todavía le quedaban 45,30 euros en la tarjeta regalo). Como solución hemos hecho una tarjeta regalo con el datáfono externo del importe restante (45,30 euros) por lo que va a haber un desajuste al cierre de esta noche de ese importe. Os adjuntamos fotos de los tickets.
Perdonad por los dos correos anteriores, se enviaron sin querer 😊
Resolución
Es solo informativo
JSON crudo (detalle completo)
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{
"id": "10918000009222157",
"name": "ticket vale 2.jpeg",
"size": "2447132",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1054810082559465868_parse_7120746264503190722\">\n<div class=\"x_961550268WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hemos tenido una incidencia con una tarjeta regalo. Una clienta pagó una compra de 104,50 euros parte con un vale de de 89,80 euros y el restante con una tarjeta regalo de 60 euros pero, al comprobar el saldo de la tarjeta aparecía a 0\n euros (el ticket indicaba que todavía le quedaban 45,30 euros en la tarjeta regalo). Como solución hemos hecho una tarjeta regalo con el datáfono externo del importe restante (45,30 euros) por lo que va a haber un desajuste al cierre de esta noche de ese importe.\n Os adjuntamos fotos de los tickets.</p>\n<p class=\"MsoNormal\"></p>\n<p class=\"MsoNormal\">Perdonad por los dos correos anteriores, se enviaron sin querer\n<span style=\"font-family:"Segoe UI Emoji", sans-serif\">😊</span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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},
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"email_ids_to_notify": [
"cierres@browniespain.com",
"lucia.tome@browniespain.com",
"olatz.iglesias@browniespain.com"
],
"has_linked_requests": false,
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