#29593 · Ayuda - mail corporativo Mónica García
ID interno: 10918000009204781
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/10/25, 11:21
Resuelto
9/10/25, 12:25
Actualizado
11/10/25, 12:26
Asignado
Oct 9, 2025 02:23 PM
Respondido
Oct 9, 2025 02:25 PM
Completado
Oct 11, 2025 02:26 PM
First resp. due
Oct 10, 2025 01:21 PM
Due by
Oct 13, 2025 01:21 PM
Tiempo de resolución
1.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Hola,
Necesitamos que Mónica García, SM de La Roca tenga teams en su teléfono. El problema es que cuando quiere acceder con su cuenta corporativa no le deja ya que le dice que no tiene permisos.
Nos podéis ayudar? Le pasa también con el portatil de gestión que usa como SM.
Muchas gracias.
|
Maria Perez |
C/
Castanyer 29 |
|
|
|
| La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
Habilitada licencia de Teams
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2836974408689868140_parse_2042464639521616275\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1580692063elementToProof\">\nHola,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1580692063elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1580692063elementToProof\">\nNecesitamos que Mónica García, SM de La Roca tenga teams en su teléfono. El problema es que cuando quiere acceder con su cuenta corporativa no le deja ya que le dice que no tiene permisos.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1580692063elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1580692063elementToProof\">\nNos podéis ayudar? Le pasa también con el portatil de gestión que usa como SM.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1580692063elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1580692063elementToProof\">\nMuchas gracias.</div>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n </p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n</p>\n<table style=\"WIDTH:500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:230px; COLOR:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt\"><strong style=\"FONT-SIZE:9pt\">Maria Perez</strong></span><br/>\n<span style=\"FONT-SIZE:8pt\"></span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1580692063socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_1580692063socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167852&ACTION=FILE\" width=\"18\" height=\"18\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1580692063socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_1580692063socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167853&ACTION=FILE\" width=\"18\" height=\"18\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1580692063socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_1580692063socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167854&ACTION=FILE\" width=\"18\" height=\"18\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1580692063socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_1580692063socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167855&ACTION=FILE\" width=\"18\" height=\"18\"/></a></p>\n</td>\n<td style=\"FONT-SIZE:10pt; FONT-FAMILY:Arial; WIDTH:270px; PADDING-LEFT:20px; BORDER-LEFT:rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\">C/\n Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span></span><br/>\n</span>+34 932 377 066<br/>\n</span><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\">+34 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; TEXT-DECORATION:none; COLOR:rgb(61, 61, 63)\">660039243</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; COLOR:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167856&ACTION=FILE\" border=\"0\" width=\"375\" height=\"100\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\" style=\"width:375px; height:100px\"/> \n </p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:6pt; FONT-FAMILY:Arial; WIDTH:500px; COLOR:rgb(186, 186, 186); TEXT-ALIGN:justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br/>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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