#29532 · INVENTARIO GARBERA/PROBLEMAS
ID interno: 10918000009192973
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/10/25, 17:09
Resuelto
15/10/25, 8:03
Actualizado
17/10/25, 8:29
Asignado
Oct 13, 2025 04:47 PM
Respondido
Oct 15, 2025 10:03 AM
Completado
Oct 17, 2025 10:29 AM
First resp. due
Oct 9, 2025 08:00 AM
Due by
Oct 10, 2025 08:00 AM
Tiempo de resolución
182.9 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Os adjunto el inventario hecho hoy en Garbera. Os comento varias cosas, os he adjuntado las diferencias (hemos tenido 180 positivos), de esos positivos la gran mayoría eran de la mercancía del jueves 02/10.
Tuvimos problemas para validarlo, ya que se desconecta la ZEBRA todo el rato, os llamamos, pero al no tener respuesta os mandamos un email ( con lo que nos pasaba), al rato, reiniciamos y parecía ser que no nos daba problemas. De echo os adjunto los positivos que nos dieron ese día y la totalidad del porcentaje para que veáis que lo validamos. Al revisar NEDAP, nos damos cuenta de que está bien validado, os adjuntamos la foto, el único que aparece que nos da error y que no esta validado al %100 (014000146348).
Luego, si que es verdad, que tenemos varios avisos de (recibidos sin aviso), pero he revisado y no se trata de esos 180 positivos. Por lo que queremos saber que esta ocurriendo, ya que validamos y aun así luego en el inventario nos aparecen positivos de la mercancía.
Espero una respuesta de vuestra parte
Gracias,
Andrea
Resolución
Hola,
Con el inventario de ese día se ajustó todo, de todas maneras vamos a enviar una Zebra nueva para evitar estos errores.
Un saludo.
Sergio.
Sergio.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Con el inventario de ese día se ajustó todo, de todas maneras vamos a enviar una Zebra nueva para evitar estos errores.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4595020951017153752_parse_1664762821758532528\">\n<div class=\"x_1194971557WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Os adjunto el inventario hecho hoy en Garbera. Os comento varias cosas, os he adjuntado las diferencias (hemos tenido 180 positivos), de esos positivos la gran mayoría eran de la mercancía del jueves 02/10.</p>\n<p class=\"MsoNormal\"><img width=\"577\" height=\"453\" style=\"width:6.0104in; height:4.7187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167005&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"><img width=\"530\" height=\"448\" style=\"width:5.5208in; height:4.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167006&ACTION=FILE\"/><img width=\"541\" height=\"352\" style=\"width:5.6354in; height:3.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167007&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\" style=\"text-indent:35.4pt\">Tuvimos problemas para validarlo, ya que se desconecta la ZEBRA todo el rato, os llamamos, pero al no tener respuesta os mandamos un email ( con lo que nos pasaba), al rato, reiniciamos y parecía ser que no nos\n daba problemas. De echo os adjunto los positivos que nos dieron ese día y la totalidad del porcentaje para que veáis que lo validamos. Al revisar NEDAP, nos damos cuenta de que está bien validado, os adjuntamos la foto, el único que aparece que nos da error\n y que no esta validado al %100 (014000146348).</p>\n<p class=\"MsoNormal\"><img width=\"196\" height=\"216\" style=\"width:2.0416in; height:2.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167008&ACTION=FILE\"/><img width=\"173\" height=\"254\" style=\"width:1.802in; height:2.6458in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167009&ACTION=FILE\"/><img width=\"343\" height=\"202\" style=\"width:3.5729in; height:2.1041in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167010&ACTION=FILE\"/><img width=\"260\" height=\"202\" style=\"width:2.7083in; height:2.1041in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167011&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\" style=\"text-indent:35.4pt\"> </p>\n<p class=\"MsoNormal\" style=\"text-indent:35.4pt\"> </p>\n<p class=\"MsoNormal\" style=\"text-indent:35.4pt\">Luego, si que es verdad, que tenemos varios avisos de (recibidos sin aviso), pero he revisado y no se trata de esos 180 positivos. Por lo que queremos saber que esta ocurriendo, ya que validamos y aun así luego\n en el inventario nos aparecen positivos de la mercancía.</p>\n<p class=\"MsoNormal\" style=\"text-indent:35.4pt\"><img width=\"303\" height=\"248\" style=\"width:3.1562in; height:2.5833in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6167012&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\" style=\"text-indent:35.4pt\"> </p>\n<p class=\"MsoNormal\" style=\"text-indent:35.4pt\"> </p>\n<p class=\"MsoNormal\">Espero una respuesta de vuestra parte</p>\n<p class=\"MsoNormal\">Gracias,</p>\n<p class=\"MsoNormal\">Andrea</p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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