#29495 · Diferencias en los días de devolución
ID interno: 10918000009192421
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
6/10/25, 13:33
Resuelto
6/10/25, 14:01
Actualizado
8/10/25, 14:25
Asignado
Oct 6, 2025 03:56 PM
Respondido
Oct 6, 2025 04:01 PM
Completado
Oct 8, 2025 04:25 PM
First resp. due
Oct 7, 2025 03:33 PM
Due by
Oct 8, 2025 03:33 PM
Tiempo de resolución
0.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenos días, acabamos de hablar por teléfono y es que nos surge una duda.
En los tickets de ECI nos salen 60 días de devolución, pero realmente en Brownie son 30, por lo que nos puede generar conflictos con las clientas.
No sabemos si podrá haber una solución.
Muchas gracias
Un saludo
Resolución
Como bien se comenta es el ticket de ECI, porque el que vende es ECI no Brownie y ECI tiene sus condiciones de devolución.
Esta prendas solo pueden ser devueltas en un ECI, nunca en tienda de Brownie.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Como bien se comenta es el ticket de ECI, porque el que vende es ECI no Brownie y ECI tiene sus condiciones de devolución.<br/></div><div><br/></div><div>Esta prendas solo pueden ser devueltas en un ECI, nunca en tienda de Brownie.<br/></div><div><br/></div><div><br/></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7337985103592856146_parse_8158355907936052988\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\nBuenos días, acabamos de hablar por teléfono y es que nos surge una duda. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\nEn los tickets de ECI nos salen 60 días de devolución, pero realmente en Brownie son 30, por lo que nos puede generar conflictos con las clientas.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\nNo sabemos si podrá haber una solución. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\nMuchas gracias </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1881930383elementToProof\">\nUn saludo</div>\n</div>",
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