#29479 · pts y stock
ID interno: 10918000009192195
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
6/10/25, 9:13
Resuelto
7/10/25, 15:49
Actualizado
9/10/25, 16:26
Asignado
Oct 7, 2025 05:48 PM
Respondido
Oct 7, 2025 05:49 PM
Completado
Oct 9, 2025 06:26 PM
First resp. due
Oct 7, 2025 11:13 AM
Due by
Oct 8, 2025 11:13 AM
Tiempo de resolución
30.6 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Adjunto mail que se mando la semana pasada y aun no tenemos respuesta y para el miércoles que tenemos inventario deberíamos haber ajustado todo.
Buenas tardes Eliana,
Tenemos 3 recepciones pendientes que no se nos eliminan. El problema es que esto hace que el stock no este correcto, y además como hoy hemos tenido la incidencia en el inventario de que ha llegado el transportista a mitad con la mercancía que ayer no nos llegó y me han salido bastantes positivos, no puedo hacer una comprobación correcta, porque he estado mirando referencia por referencia, y hay algunas que si que coincide el stock pero otras no…
Los albaranes pertenecen a la mercancía que hemos recibido hoy. PT523962
PT523918
PT523428
He ido actualizando durante toda la mañana para ver si se eliminaban, pero nada, al contrario se nos han ido añadiendo de otras tiendas que tenían que hacer movimientos de tiendas. En la zebra esos albaranes si que están eliminados.
Esperamos respuesta para ver como actuamos.
Gracias.
Puerto Venecia
Brownie Spain
Resolución
Hola,
Ya se han limpiado los albaranes, si podéis hacer un inventario antes del viernes mejor, ay que el problema con el camión ha afectado a vuestro inventario.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif\"><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"\"><font color=\"#0000ff\"><span style=\"font-size:18px\"><b>Ya se han limpiado los albaranes, si podéis hacer un inventario antes del viernes mejor, ay que el problema con el camión ha afectado a vuestro inventario.<br/><br/><br/></b></span></font></div><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2171480039683407487_parse_199482514326394107\">\n<div class=\"x_1088009900WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\">Adjunto mail que se mando la semana pasada y aun no tenemos respuesta y para el miércoles que tenemos inventario deberíamos haber ajustado todo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenas tardes Eliana, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Tenemos 3 recepciones pendientes que no se nos eliminan. El problema es que esto hace que el stock no este correcto, y además como hoy hemos tenido la incidencia en el inventario de que ha llegado el transportista a mitad con la mercancía\n que ayer no nos llegó y me han salido bastantes positivos, no puedo hacer una comprobación correcta, porque he estado mirando referencia por referencia, y hay algunas que si que coincide el stock pero otras no…</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Los albaranes pertenecen a la mercancía que hemos recibido hoy. PT523962</p>\n<p class=\"MsoNormal\">PT523918</p>\n<p class=\"MsoNormal\">PT523428</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">He ido actualizando durante toda la mañana para ver si se eliminaban, pero nada, al contrario se nos han ido añadiendo de otras tiendas que tenían que hacer movimientos de tiendas. En la zebra esos albaranes si que están eliminados.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Esperamos respuesta para ver como actuamos. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:14pt; color:rgb(47, 84, 150)\">Puerto Venecia</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:14pt; color:rgb(47, 84, 150)\">Brownie Spain</span></b></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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