#29476 · Vuelve a salir el recuadro negro
ID interno: 10918000009192127
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pantallas/Contenidos
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
6/10/25, 8:30
Resuelto
15/10/25, 7:49
Actualizado
17/10/25, 8:29
Asignado
Oct 6, 2025 01:00 PM
Respondido
Oct 6, 2025 01:10 PM
Completado
Oct 17, 2025 10:29 AM
First resp. due
Oct 15, 2025 05:09 PM
Due by
Oct 16, 2025 05:09 PM
Tiempo de resolución
215.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Vuelve a estar el recuadro negro en la pantalla.
Muchas gracias
Puerto Venecia
Brownie Spain
De: helena garcia sopeña <cucububucito@gmail.com>
Enviado el: lunes, 6 de octubre de 2025 10:26
Para: Puerto Venecia <puertovenecia@browniespain.com>
Asunto: EXT:
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Solucionado.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6657797857736427103_parse_6847566954258912231\">\n<div class=\"x_1456161269WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Vuelve a estar el recuadro negro en la pantalla.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Muchas gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<p class=\"MsoNormal\"><b><span style=\"font-size:14pt; color:rgb(47, 84, 150)\">Puerto Venecia</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size:14pt; color:rgb(47, 84, 150)\">Brownie Spain</span></b></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> helena garcia sopeña <cucububucito@gmail.com>\n<br/>\n<b>Enviado el:</b> lunes, 6 de octubre de 2025 10:26<br/>\n<b>Para:</b> Puerto Venecia <puertovenecia@browniespain.com><br/>\n<b>Asunto:</b> EXT: </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><img width=\"4284\" height=\"5712\" style=\"width:44.625in; height:59.5in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6165101&ACTION=FILE\"/></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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