#29456 · Ticket de caja Francia

ID interno: 10918000009165865

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Estado

Asignada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Others

Tipo

Petición

Canal

E-Mail

SLA

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Meryl Bertrand

Técnico

Marc De Mena

Departamento

Ventas

Request Type

Petición

Creado

3/10/25, 12:49

Resuelto

Actualizado

30/10/25, 7:07

Asignado

Oct 29, 2025 11:14 AM

Respondido

Oct 6, 2025 02:59 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc De Mena

Descripción

Hola Sergio,

 

Podrias hacer estas modificaciones para las tiendas de PSG y Vélizy porque tenemos los tickets en mitad español y mitad francés y todo debería ser en frances.

 

Gracias!

 

 

Meryl Bertrand
Country Manager France

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 
678134649
www.browniespain.com

 FIRMA CORPORATIVA MAIL021025.jpg

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

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  "description": "\n\n\n\n<div style=\"\" class=\"zm_4824998379835066602_parse_5971122130632038725\">\n<div class=\"x_948202470WordSection1\">\n<p class=\"MsoNormal\">Hola Sergio, </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Podrias hacer estas modificaciones para las tiendas de PSG y Vélizy porque tenemos los tickets en mitad español y mitad francés y todo debería ser en frances.\n</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Gracias!</span></p>\n<div id=\"x_948202470ms-outlook-mobile-body-separator-line\">\n<div>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n</div>\n</div>\n<p style=\"margin-top:0cm\"><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_948202470MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Meryl Bertrand</span></strong><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Country Manager France</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6143976&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6143977&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6143978&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6143979&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span lang=\"ES\" style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span lang=\"ES\" style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33&nbsp;</span><span style=\"font-size:10pt; font-family:&quot;Times New Roman&quot;, serif\"><a target=\"_blank\" rel=\"noopener noreferrer\"><span lang=\"ES\" style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63); text-decoration:none\">678134649</span></a></span><span lang=\"ES\" style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:10pt; font-family:&quot;Times New Roman&quot;, serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span lang=\"ES\" style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">\n</span><span lang=\"ES\" style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span lang=\"ES\" style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9097in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6143980&amp;ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\"/></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span lang=\"ES\" style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span lang=\"ES\" style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif\">personal@browniespain.com</span></a><span lang=\"ES\" style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\"> Si usted lee este\n mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución\n o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n</div>\n</div>",
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