#29422 · Movil para Sara Aleixandre

ID interno: 10918000009165491

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Estado

Cerrada

Prioridad

Normal

Urgencia

Normal

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Teléfono

Tipo

Petición

Canal

CAU

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 2 - Técnico interno

Solicitante

Olaya Martínez

Técnico

Marc Giné

Departamento

Request Type

Petición

Creado

2/10/25, 14:04

Resuelto

19/11/25, 8:18

Actualizado

21/11/25, 8:45

Asignado

Oct 3, 2025 08:54 AM

Respondido

Oct 9, 2025 01:07 PM

Completado

Nov 21, 2025 09:45 AM

First resp. due

Due by

Tiempo de resolución

1146.2 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Hola, 

Necesito que me gestionáis un teléfono de empresa para Sara. Necesita hablar constantemente con proveedores y no nos funcionan los teléfonos de la planta 2.

Muchas gracias!
Un saludo, 


Olaya Martínez
Head of Sustainability

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 630613833
www.browniespain.com

FIRMA CORPORATIVA MAIL021025.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

Cerramos ticket, se entrego el movil a Sara hace un mes 
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Necesita hablar constantemente con proveedores y no nos funcionan los teléfonos de la planta 2.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_230226824elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_230226824elementToProof\">\nMuchas gracias!</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_230226824elementToProof\">\nUn saludo,&nbsp;</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_230226824Signature\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n<table style=\"width:500px; 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margin-top:0px; margin-bottom:0px\">\n630613833</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:middle; width:500px\" colspan=\"2\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-size:9pt\"><img style=\"width:375px; height:100px; margin-top:0px; margin-bottom:0px\" height=\"100\" width=\"375\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\" src=\"https://attachments.office.net/owa/olaya.martinez%40browniespain.com/service.svc/s/GetAttachmentThumbnail?id=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Am%2FdQ4dzIvU2PdhEd%2F3KWwQAA5yOBfQAAARIAEAA00oET5VAfSpu59V%2BDTSkq&amp;thumbnailType=2&amp;X-OWA-CANARY=X-OWA-CANARY_cookie_is_null_or_empty&amp;owa=outlook.office.com&amp;scriptVer=20250918044.06&amp;clientId=FE6F56BC193C4A8B96232C5A29F60B03&amp;animation=true&amp;persistenceId=d373532b-bc12-4170-9c78-1492cf67537e\"/>&nbsp;\n &nbsp; 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Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n<br/>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>",
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