#29358 · RV: EXT: Templus - Facturas y Detalles de Servicios SEPTIEMBRE 2025

ID interno: 10918000009155579

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Procedimientos BC

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Blanca Artola

Técnico

Piero Belletich

Departamento

Request Type

Incidencia

Creado

1/10/25, 9:03

Resuelto

3/11/25, 17:10

Actualizado

3/11/25, 17:10

Asignado

Oct 1, 2025 12:10 PM

Respondido

Nov 3, 2025 06:10 PM

Completado

Nov 3, 2025 06:10 PM

First resp. due

Oct 2, 2025 11:03 AM

Due by

Oct 3, 2025 11:03 AM

Tiempo de resolución

800.1 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Piero Belletich

Descripción

Buenos días,

 

Tenemos unos correos de un proveedor en los cuales nos adjuntan unas facturas que, al enviarlas al buzón de facturación, los documentos de las facturas no se procesan correctamente y nos aparece el siguiente mensaje de error:


 

Por favor, ¿podríais indicarnos como solucionar este problema?

 

Gracias,

 

 

Blanca Artola
Beca Contabilidad

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250828.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

De: Templus Billing <no-reply@templus.com>
Enviado el: jueves, 4 de septiembre de 2025 16:55
Para: Facturación <facturacion@browniespain.com>
Asunto: EXT: Templus - Facturas y Detalles de Servicios SEPTIEMBRE 2025

 


Estimad@ cliente, 

Adjunto le remitimos nuestras facturas y detalles del servicio correspondiente al mes de SEPTIEMBRE de 2025.
Si tiene cualquier duda o consulta, puede contactar con nosotros por correo electrónico en facturacion.clientes@templus.com.
Le agradecemos la confianza depositada en Templus.

Reciba un cordial saludo.


Departamento de Facturación
C/ Tales de Mileto, 1
28806 Alcalá de Henares - Madrid
facturacion.clientes@templus.com
www.templus.com

 

 

Utilice papel reciclado / Use recycled paper .AVISO LEGAL: Este mensaje y los adjuntos pueden contener información confidencial, no estando permitida su comunicación, reproducción o distribución. Si usted no es el destinatario final, le rogamos nos lo comunique y borre el mismo. De conformidad con lo dispuesto en el Reglamento Europeo 2016/679 de Protección de Datos de las Personas Físicas, le informamos que sus datos personales podrían ser tratados en un fichero propiedad de y bajo la responsabilidad de Templus Centros de Datos SL. Por lo tanto, puede ejercer sus derechos de acceso, rectificación, portabilidad, supresión, limitación y oposición mandando un mensaje  dpo@templus.com. Asimismo, si considera que el tratamiento no se ajusta a la normativa vigente, podrá presentar una reclamación ante la autoridad de control en www.aepd.es 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

 

Resolución

Se revisa con el usuario y se carga la factura manualmente.
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  "description": "\n\n\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_835162251317748731_parse_7070755117801541004\">\n<div class=\"x_728962043WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Tenemos unos correos de un proveedor en los cuales nos adjuntan unas facturas que, al enviarlas al buzón de facturación, los documentos de las facturas no se procesan correctamente y nos aparece\n el siguiente mensaje de error:<br/>\n<br/>\n<br/>\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"><img width=\"403\" height=\"180\" style=\"width:4.1979in; height:1.875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6142062&amp;ACTION=FILE\"/></span><span style=\"\"></span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Por favor, ¿podríais indicarnos como solucionar este problema?</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Blanca Artola</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Beca Contabilidad</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6142063&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6142064&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6142065&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6142066&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">08022 - Barcelona, Spain</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">+34 932 377 066</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6142067&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\"/></span><span style=\"font-size:9pt\">&nbsp;</span><span style=\"font-size:9pt\">\n</span><span style=\"font-size:9pt\">&nbsp;</span><span style=\"font-size:9pt\"> </span>\n<span style=\"font-size:9pt\">&nbsp;&nbsp;</span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Templus Billing &lt;no-reply@templus.com&gt;\n<br/>\n<b>Enviado el:</b> jueves, 4 de septiembre de 2025 16:55<br/>\n<b>Para:</b> Facturación &lt;facturacion@browniespain.com&gt;<br/>\n<b>Asunto:</b> EXT: Templus - Facturas y Detalles de Servicios SEPTIEMBRE 2025</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div align=\"center\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; background:rgb(250, 250, 250); border-collapse:collapse\">\n<tbody>\n<tr>\n<td width=\"100%\" valign=\"top\" style=\"width:100%; padding:7.5pt 7.5pt 7.5pt 7.5pt\">\n<div align=\"center\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"600\" style=\"width:450pt; border-collapse:collapse\">\n<tbody>\n<tr>\n<td width=\"600\" valign=\"top\" style=\"width:450pt; padding:0cm 0cm 0cm 0cm\">\n<div align=\"center\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"max-width:450pt; border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"background:white; padding:6.75pt 0cm 0cm 0cm\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"100%\" style=\"width:100%; border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><img border=\"0\" width=\"600\" height=\"63\" style=\"width:6.25in; height:0.6562in\" src=\"https://mcusercontent.com/1925822892f2c1b5194e8c582/images/cfd0af63-aaaa-e355-6264-b59712e255fc.png\"/></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"border:none; border-bottom:solid rgb(234, 234, 234) 1.5pt; background:white; padding:0cm 0cm 6.75pt 0cm\" id=\"x_728962043templateBody\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; border-collapse:collapse; min-width:100%\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:6.75pt 0cm 0cm 0cm; min-width:100%\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"100%\" style=\"width:100%; border-collapse:collapse\">\n<tbody>\n<tr>\n<td width=\"600\" valign=\"top\" style=\"width:450pt; padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"100%\" style=\"width:100%; border-collapse:collapse; max-width:100%; min-width:100%\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 13.5pt 6.75pt 13.5pt\">\n<p class=\"MsoNormal\" style=\"line-height:150%\"><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; color:rgb(32, 32, 32)\"><br/>\n</span><span style=\"font-size:11.5pt; line-height:150%; font-family:&quot;Helvetica&quot;, sans-serif; color:rgb(32, 32, 32)\">Estimad@ cliente,&nbsp;<br/>\n<br/>\nAdjunto le remitimos nuestras facturas y detalles del servicio correspondiente al mes de SEPTIEMBRE de 2025.<br/>\nSi tiene cualquier duda o consulta, puede contactar con nosotros por correo electrónico en\n<strong><span style=\"font-family:&quot;Helvetica&quot;, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:facturacion.clientes@templus.com\"><span style=\"color:rgb(0, 124, 137); font-weight:normal\">facturacion.clientes@templus.com</span></a></span></strong>.<br/>\nLe agradecemos la confianza depositada en Templus.<br/>\n<br/>\nReciba un cordial saludo. </span><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; color:rgb(32, 32, 32)\"><br/>\n<br/>\n</span><strong><span style=\"font-size:11.5pt; line-height:150%; font-family:&quot;Helvetica&quot;, sans-serif; color:rgb(32, 32, 32)\">Departamento de Facturación</span></strong><span style=\"font-size:11.5pt; line-height:150%; font-family:&quot;Helvetica&quot;, sans-serif; color:rgb(32, 32, 32)\"><br/>\nC/ Tales de Mileto, 1<br/>\n28806 Alcalá de Henares - Madrid<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:facturacion.clientes@templus.com\"><span style=\"color:rgb(0, 124, 137)\">facturacion.clientes@templus.com</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.templus.com\"><span style=\"color:rgb(0, 124, 137)\">www.templus.com</span></a>\n</span><span style=\"font-family:&quot;Helvetica&quot;, sans-serif; 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line-height:125%; font-family:&quot;Helvetica&quot;, sans-serif; color:white\">Utilice papel reciclado / Use recycled paper .AVISO LEGAL: Este mensaje y los adjuntos pueden contener información confidencial,\n no estando permitida su comunicación, reproducción o distribución. Si usted no es el destinatario final, le rogamos nos lo comunique y borre el mismo. De conformidad con lo dispuesto en el Reglamento Europeo 2016/679 de Protección de Datos de las Personas\n Físicas, le informamos que sus datos personales podrían ser tratados en un fichero propiedad de y bajo la responsabilidad de Templus Centros de Datos SL. Por lo tanto, puede ejercer sus derechos de acceso, rectificación, portabilidad, supresión, limitación\n y oposición mandando un mensaje &nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:dpo@templus.com\">dpo@templus.com</a>. Asimismo, si considera que el tratamiento no se ajusta a la normativa vigente, podrá presentar una reclamación ante la autoridad de control en\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.aepd.es\">www.aepd.es</a>&nbsp;</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"background:rgb(250, 250, 250); padding:6.75pt 0cm 6.75pt 0cm\" id=\"x_728962043templateFooter\">\n<table class=\"x_728962043MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; border-collapse:collapse; min-width:100%\">\n<tbody>\n<tr>\n<td style=\"padding:7.5pt 13.5pt 18.75pt 13.5pt; min-width:100%\">\n<table class=\"x_728962043MsoNormalTable\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; border-collapse:collapse; border:none\">\n<tbody>\n<tr>\n<td style=\"border:none; border-top:solid rgb(238, 238, 238) 1.5pt; padding:0cm 0cm 0cm 0cm; min-width:100%\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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