#29329 · RE: Pulseiras cancer 2024

ID interno: 10918000009155199

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Teresa Nunes

Técnico

Departamento

Expansión

Request Type

Incidencia

Creado

30/9/25, 12:45

Resuelto

Actualizado

30/9/25, 14:20

Asignado

Respondido

Sep 30, 2025 04:20 PM

Completado

First resp. due

Oct 1, 2025 02:45 PM

Due by

Oct 2, 2025 02:45 PM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción


fyi


Teresa Nunes
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 616537469
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250828.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


De: Teresa Nunes
Enviado: martes, 30 de septiembre de 2025 13:00
Para: Marc Giné <marc.gine@browniespain.com>
Asunto: Pulseiras cancer 2024
 
Hola Marc,

Tenemos stock de las pulseiras en algumas tiendas de Portugal con Maria e Olaya hemos visto de utilizar las esta campana.

Como portugal no tiene la accion, me gustaria saber la operativa.

Ajustamos e enviamos a oficinas?

hacer traspasso? A que sítio? Me gustaría enviar esto manana para estar disponíble para Espanha! 

Muchas Gracias!


Teresa Nunes
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 616537469
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250828.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


Resolución

Des de IT no tenemos respuesta, háblalo con Javi y que decida él la operativa con Logística.

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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_8706425871758972186_parse_8563445276913331555\">\n<div class=\"x_1329814771elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div>\n<div class=\"x_1329814771elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nfyi</div>\n<div id=\"x_1329814771Signature\">\n<div>\n<p style=\"font-size:10pt; margin-bottom:5pt; font-family:ARIAL; margin-top:0pt\"><br/>\n</p>\n<table style=\"width:500px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"font-size:9pt; width:230px; color:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"font-size:9pt\"><span style=\"font-size:9pt\"><span style=\"font-weight:bolder; font-size:9pt\">Teresa Nunes</span></span><br/>\n<span style=\"font-size:8pt\">Area Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136866&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136867&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136868&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136869&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); font-size:10pt; width:270px; padding-left:20px\" valign=\"top\">\n<p style=\"font-size:9pt\"><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span>+34 932 377 066<br/>\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); font-size:9pt\" title=\"\">616537469</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); font-size:9pt\" href=\"http://www.browniespain.com/\" title=\"\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"width:500px; font-size:9pt\" colspan=\"2\" valign=\"middle\">\n<p style=\"font-size:9pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"></a><img style=\"font-size:9pt\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136870&amp;ACTION=FILE\"/>&nbsp;\n &nbsp; &nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" title=\"\"></a>&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td style=\"font-size:6pt; width:500px; color:rgb(186, 186, 186); text-align:justify\" colspan=\"2\" valign=\"top\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n<br/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_1329814771appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_1329814771divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Teresa Nunes<br/>\n<b>Enviado:</b> martes, 30 de septiembre de 2025 13:00<br/>\n<b>Para:</b> Marc Giné &lt;marc.gine@browniespain.com&gt;<br/>\n<b>Asunto:</b> Pulseiras cancer 2024 </font>\n<div>&nbsp;</div>\n</div>\n<div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nHola Marc,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nTenemos stock de las pulseiras en algumas tiendas de Portugal con Maria e Olaya hemos visto de utilizar las esta campana.</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nComo portugal no tiene la accion, me gustaria saber la operativa.</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nAjustamos e enviamos a oficinas?</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nhacer traspasso? A que sítio? Me gustaría enviar esto manana para estar disponíble para Espanha!&nbsp;</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMuchas Gracias!</div>\n<div id=\"x_ms-outlook-mobile-body-separator-line\" dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n<div id=\"x_ms-outlook-mobile-signature\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<div style=\"line-height:normal; font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\"><br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Teresa Nunes</span><span style=\"font-size:9pt\"><br/>\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136871&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136872&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136873&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136874&amp;ACTION=FILE\"/></a></span></p>\n</td>\n<td style=\"border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; margin-top:0px; margin-bottom:0px\">\n616537469</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"vertical-align:middle; width:500px\">\n<p><span style=\"font-size:9pt\"><img alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\" style=\"margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6136875&amp;ACTION=FILE\"/>&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s)\n que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación,\n limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través\n de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente\n prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n<br/>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n</div>\n</div>",
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