#29261 · STOCK INCORRECTO
ID interno: 10918000009143201
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/9/25, 9:47
Resuelto
30/9/25, 8:08
Actualizado
2/10/25, 8:22
Asignado
Sep 29, 2025 12:21 PM
Respondido
Sep 30, 2025 10:08 AM
Completado
Oct 2, 2025 10:22 AM
First resp. due
Sep 30, 2025 11:47 AM
Due by
Oct 1, 2025 11:47 AM
Tiempo de resolución
22.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
el día del inventario os mandamos un mail explicándoos que nos habían dado resultados extraños en el inventario con prendas que se habían validado correctamente y que de repente nos daban mal. Ese día se quedo el stock revisado y cuadrado. El jueves nos contestasteis
al mail diciendo que el inventario se había cuadrado correctamente. Sin embargo, el sábado nos dimos cuenta de que el stock de muchas prendas no estaba bien.
Por ejemplo: blusa smock malva W26-0141-015-412. Nos dieron 34 positivos y mirando en movimientos hay una recepción ese mismo día que nosotras no hicimos y un ajuste negativo posterior que tampoco hicimos. Nos consta -4 xxs en el stock.
Pendientes estrella w26-0272-005-901 el día del inventario nos dio 2 positivos. Mirando en movimientos vemos que hay una recepción de un albarán con esos pendientes y posteriormente un ajuste negativo. Además, el viernes vuelve a haber una recepción que tampoco
hemos hecho nosotras y posteriormente otro ajuste negativo. En el stock nos marca 4 unidades y en tienda tenemos 9.
Por lo que no entendemos que está sucediendo.
Un saludo
Joana
Resolución
Hola chicas
Cierro ticket ya que ayer quedo solventada la incidencia.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Cierro ticket ya que ayer quedo solventada la incidencia.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_3491367265945994984_parse_2153913490255249957\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\nBuenos días,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\nel día del inventario os mandamos un mail explicándoos que nos habían dado resultados extraños en el inventario con prendas que se habían validado correctamente y que de repente nos daban mal. Ese día se quedo el stock revisado y cuadrado. El jueves nos contestasteis\n al mail diciendo que el inventario se había cuadrado correctamente. Sin embargo, el sábado nos dimos cuenta de que el stock de muchas prendas no estaba bien.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\nPor ejemplo: blusa smock malva W26-0141-015-412. Nos dieron 34 positivos y mirando en movimientos hay una recepción ese mismo día que nosotras no hicimos y un ajuste negativo posterior que tampoco hicimos. Nos consta -4 xxs en el stock. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\nPendientes estrella w26-0272-005-901 el día del inventario nos dio 2 positivos. Mirando en movimientos vemos que hay una recepción de un albarán con esos pendientes y posteriormente un ajuste negativo. Además, el viernes vuelve a haber una recepción que tampoco\n hemos hecho nosotras y posteriormente otro ajuste negativo. En el stock nos marca 4 unidades y en tienda tenemos 9. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\nPor lo que no entendemos que está sucediendo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\nUn saludo</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1787445103elementToProof\">\nJoana </div>\n</div>",
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