#29250 · PROBLEMA CON TPV 2
ID interno: 10918000009143057
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/9/25, 8:24
Resuelto
29/9/25, 13:24
Actualizado
1/10/25, 14:22
Asignado
Sep 29, 2025 12:43 PM
Respondido
Sep 29, 2025 03:24 PM
Completado
Oct 1, 2025 04:22 PM
First resp. due
Sep 30, 2025 10:24 AM
Due by
Oct 1, 2025 10:24 AM
Tiempo de resolución
5.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos dias,
Llevamos varios dia teniendo problemas en el tpv 2, ya que no funciona ni el teclado ni el raton, hemos reiniciado, mirado que todo los cables enten bien puesto y nada, reinciamks el ordenador y parece que funciona pero derrepente para. El sabado por ello tuvimos
problemas para cerrar ya que no funcionaba y al final con el tactil y en un momento que fue el teclado pudimos cerrar. Nos lo podriais solucionar?
Por otro lado, no sabemos si es por el mismo problema, se nos han vuelto a quitar todas las contraseñas de ese mismo tpv2, las del cuenta personas, las del power bi, email y demas... nos las podriais volver a configurar?
Muchas gracias
Resolución
-
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6953777442981482738_parse_4268034473219342466\">\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1638458644elementToProof\">\nBuenos dias, </div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1638458644elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1638458644elementToProof\">\nLlevamos varios dia teniendo problemas en el tpv 2, ya que no funciona ni el teclado ni el raton, hemos reiniciado, mirado que todo los cables enten bien puesto y nada, reinciamks el ordenador y parece que funciona pero derrepente para. El sabado por ello tuvimos\n problemas para cerrar ya que no funcionaba y al final con el tactil y en un momento que fue el teclado pudimos cerrar. Nos lo podriais solucionar?</div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1638458644elementToProof\">\nPor otro lado, no sabemos si es por el mismo problema, se nos han vuelto a quitar todas las contraseñas de ese mismo tpv2, las del cuenta personas, las del power bi, email y demas... nos las podriais volver a configurar? </div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1638458644elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, "Aptos_EmbeddedFont", "Aptos_MSFontService", Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1638458644elementToProof\">\nMuchas gracias </div>\n</div>",
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