#29136 · Acceso Teams mail corporativo
ID interno: 10918000009088005
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/9/25, 9:03
Resuelto
25/9/25, 8:33
Actualizado
27/9/25, 9:20
Asignado
Sep 25, 2025 09:56 AM
Respondido
Sep 25, 2025 10:32 AM
Completado
Sep 27, 2025 11:20 AM
First resp. due
Sep 25, 2025 11:03 AM
Due by
Sep 26, 2025 11:03 AM
Tiempo de resolución
23.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días,
He intentado varias veces acceder con mi mail corporativo de la empresa a Teams y me sale este mensaje (adjunto foto). He borrado y vuelto a instalar la aplicación varias veces y después de poner la contraseña me sigue saliendo dicho mensaje. Sé que otras
de mis compañeras les ha dejado sin problema. ¿Podeis ayudarme con esto?
Muchas gracias!
Enviado desde mi iPhone
Resolución
Habilitado teams en licencia Office.
JSON crudo (detalle completo)
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"description": "\n\n<div dir=\"auto\">\nBuenos días, \n<div><br/>\n<div>He intentado varias veces acceder con mi mail corporativo de la empresa a Teams y me sale este mensaje (adjunto foto). He borrado y vuelto a instalar la aplicación varias veces y después de poner la contraseña me sigue saliendo dicho mensaje. Sé que otras\n de mis compañeras les ha dejado sin problema. ¿Podeis ayudarme con esto? </div>\n<div><br/>\n</div>\n<div>Muchas gracias!<img alt=\"image0.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6094692&ACTION=FILE\"/><br id=\"x_1548600160lineBreakAtBeginningOfSignature\"/>\n<div dir=\"ltr\">Enviado desde mi iPhone</div>\n</div>\n</div>\n</div>",
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