#29134 · Error Lagasca
ID interno: 10918000009078991
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/9/25, 8:50
Resuelto
25/9/25, 11:12
Actualizado
27/9/25, 11:20
Asignado
Sep 25, 2025 01:11 PM
Respondido
Sep 25, 2025 01:12 PM
Completado
Sep 27, 2025 01:20 PM
First resp. due
Sep 25, 2025 10:50 AM
Due by
Sep 26, 2025 10:50 AM
Tiempo de resolución
26.4 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola!
Hoy al recibir las cajas hemos tenido un problema.
Teníamos también pedidos online a los que antes de recibir la mercancía, los hemos desplazado y ha contado también varías prendas de la mercancía de hoy.
Después al pasar la pala no recibía esos artículos pero si los identificaba correctamente. No hemos validado la mercancía con la pala pero voy a proceder a recibirlas manualmente en el ordenador ya que están correctamente todas las prendas en la tienda.
Deberíamos hacer otra cosa?
Gracias! Un saludo 😊
Resolución
-
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