#29082 · Fwd: Combinación ID empleado
ID interno: 10918000009078237
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
22/9/25, 15:42
Resuelto
23/9/25, 9:54
Actualizado
25/9/25, 10:19
Asignado
Sep 23, 2025 11:50 AM
Respondido
Sep 23, 2025 11:54 AM
Completado
Sep 25, 2025 12:19 PM
First resp. due
Sep 23, 2025 05:42 PM
Due by
Sep 24, 2025 05:42 PM
Tiempo de resolución
18.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Tenemos pendiente el tema de ID que paso Yaiza hace unos dias.. (hilo de correo mas abajo.)
Como podemos gestionarlo?
No le funciona a ninguna de las dependientas.
Yaiza Solsona
Anna Robinat
Quedamos a la espera de respuesta para poder solucionarlo .
Gracias.
Saludos,
Nuria
---------- Mensaje reenviado ----------
De: Sant Cugat <santcugat@browniespain.com>
Fecha: 9 sept 2025 17:07
Asunto: Combinación ID empleado
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Cc: Nuria Macias <nuria.macias@browniespain.com>
De: Sant Cugat <santcugat@browniespain.com>
Fecha: 9 sept 2025 17:07
Asunto: Combinación ID empleado
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Cc: Nuria Macias <nuria.macias@browniespain.com>
Buenas tardes Eliana, soy Yaiza de Brownie Sant Cugat.
He intentado iniciar sesión con mi número ID y la contraseña que tenemos y no me deja entrar, me pone “La combinación de ID Empleado y contraseñas es inválida”. No sé si es porque cada una debe tener su propia contraseña, en caso de ser así, no sabemos cómo configurarla.
Ya nos dices como proceder con tema usuario y contraseña de cada una.
Muchas gracias!! 😊
Resolución
-
JSON crudo (detalle completo)
{
"id": "10918000009078237",
"sla": {
"id": "10918000006887429",
"name": "SLA Soporte TIENDAS"
},
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"tags": [],
"group": {
"id": "10918000000193509",
"name": "Brownie (Tiendas)",
"site": {
"id": "10918000000170350"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
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"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
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"name": "Cerrada",
"color": "#006600",
"stop_timer": false,
"in_progress": false,
"internal_name": "Closed"
},
"is_read": true,
"subject": "Fwd: Combinación ID empleado",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": {
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"name": "LS Retail",
"deleted": false
},
"email_cc": [],
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"maria.perez@browniespain.com",
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"description": "\n\n<div>\n<div dir=\"auto\">\n<div>Buenas tardes,</div>\n<div dir=\"auto\">Tenemos pendiente el tema de ID que paso Yaiza hace unos dias.. (hilo de correo mas abajo.)</div>\n<div dir=\"auto\">Como podemos gestionarlo? </div>\n<div dir=\"auto\">No le funciona a ninguna de las dependientas. </div>\n<div dir=\"auto\">Yaiza Solsona </div>\n<div dir=\"auto\">Anna Robinat</div>\n<div dir=\"auto\">Quedamos a la espera de respuesta para poder solucionarlo .</div>\n<div dir=\"auto\">Gracias.</div>\n<div dir=\"auto\"><br/>\n</div>\n<div dir=\"auto\">Saludos,</div>\n<div dir=\"auto\">Nuria<br/>\n<div class=\"x_371293882gmail_quote\" dir=\"auto\">---------- Mensaje reenviado ----------<br/>\nDe: Sant Cugat <santcugat@browniespain.com><br/>\nFecha: 9 sept 2025 17:07<br/>\nAsunto: Combinación ID empleado<br/>\nPara: Eliana Garcia <eliana.garcia@browniespain.com><br/>\nCc: Nuria Macias <nuria.macias@browniespain.com><br/>\n<br/>\n<blockquote class=\"x_371293882quote\" style=\"margin:0 0 0 0.8ex; border-left:1px rgb(204, 204, 204) solid; padding-left:1ex\">\n<div style=\"\">\n<div>\n<p>Buenas tardes Eliana, soy Yaiza de Brownie Sant Cugat.</p>\n<p>He intentado iniciar sesión con mi número ID y la contraseña que tenemos y no me deja entrar, me pone “La combinación de ID Empleado y contraseñas es inválida”. No sé si es porque cada una debe tener su propia contraseña, en caso de ser así, no sabemos cómo\n configurarla.</p>\n<p>Ya nos dices como proceder con tema usuario y contraseña de cada una.</p>\n<p>Muchas gracias!! <span style=\"font-family:"segoe ui emoji", sans-serif\">😊</span></p>\n<p> </p>\n</div>\n</div>\n</blockquote>\n</div>\n<br/>\n</div>\n</div>\n</div>",
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