#29047 · Recepcion pendiente
ID interno: 10918000009056617
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
22/9/25, 8:15
Resuelto
25/9/25, 15:13
Actualizado
27/9/25, 15:20
Asignado
Sep 25, 2025 05:09 PM
Respondido
Sep 25, 2025 05:13 PM
Completado
Sep 27, 2025 05:20 PM
First resp. due
Sep 23, 2025 10:15 AM
Due by
Sep 24, 2025 10:15 AM
Tiempo de resolución
79.0 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
En ECI Pamplona revisando los PT pendientes hemos visto que el PT516698 nos ha llegado con la mercancía del día Jueves 18/09.
En los siguientes bultos: 014000137594 y 014000137879
No hemos tenido problemas al recepcionar la mercancía ese día, pero el PT sigue pendiente.
El stock también sale correcto.
Adjunto fotos
Pendiente:
Sale también recepcionado el mismo 18/9:
El stock coincide con lo que realmente tenemos:
Saludos, Paula
Resolución
Hola,
Ya se ha limpiado el pedido.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_437188539774393710_parse_4669731732908837565\">\n<div class=\"x_1640225096WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En ECI Pamplona revisando los PT pendientes hemos visto que el PT516698 nos ha llegado con la mercancía del día Jueves 18/09.\n</p>\n<p class=\"MsoNormal\">En los siguientes bultos: 014000137594 y 014000137879</p>\n<p class=\"MsoNormal\">No hemos tenido problemas al recepcionar la mercancía ese día, pero el PT sigue pendiente.</p>\n<p class=\"MsoNormal\">El stock también sale correcto.</p>\n<p class=\"MsoNormal\">Adjunto fotos</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Pendiente:</p>\n<p class=\"MsoNormal\"><img width=\"1024\" height=\"333\" style=\"width:10.6666in; height:3.4687in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6074639&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\">Sale también recepcionado el mismo 18/9:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1024\" height=\"548\" style=\"width:10.6666in; height:5.7083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6074640&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1027\" height=\"653\" style=\"width:10.6979in; height:6.802in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6074641&ACTION=FILE\" alt=\"Un dibujo manuscrito\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El stock coincide con lo que realmente tenemos:<img width=\"1165\" height=\"768\" style=\"width:12.1354in; height:8in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6074642&ACTION=FILE\" alt=\"Un dibujo manuscrito\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Saludos, Paula</p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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