#29024 · INCIDENCIAS CON PTS
ID interno: 10918000009056267
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/9/25, 14:11
Resuelto
23/9/25, 13:07
Actualizado
25/9/25, 13:20
Asignado
Sep 23, 2025 03:05 PM
Respondido
Sep 23, 2025 03:06 PM
Completado
Sep 25, 2025 03:20 PM
First resp. due
Sep 23, 2025 08:00 AM
Due by
Sep 24, 2025 08:00 AM
Tiempo de resolución
70.9 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Al realizar la limpieza de los PTS que hacemos todos los viernes nos hemos dado cuenta de algo extraño. Tenemos dos Pts en recepciones pendientes PT517658 y PT517795 de la mercancía recibida el pasado miércoles 17/09. Nos hemos fijado en la web de ID cloud en envios entrantes para ver si dicha mercancía nos había dado mal y hemos comprado que los envíos de esos pts nos dieron 100% en la recepción. Sin embargo, los Pts siguen estando pendientes de validar y no está sumado al stock. ¿Por qué ocurre esto?
¿Cómo procedemos ahora?
Muchas gracias
Un saludo
Joana
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6563306159405239147_parse_1423193768049746555\">\n<div class=\"x_2025609729WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Al realizar la limpieza de los PTS que hacemos todos los viernes nos hemos dado cuenta de algo extraño. Tenemos dos Pts en recepciones pendientes PT517658 y PT517795 de la mercancía recibida el pasado miércoles 17/09. Nos hemos fijado en\n la web de ID cloud en envios entrantes para ver si dicha mercancía nos había dado mal y hemos comprado que los envíos de esos pts nos dieron 100% en la recepción. Sin embargo, los Pts siguen estando pendientes de validar y no está sumado al stock. ¿Por qué\n ocurre esto?</p>\n<p class=\"MsoNormal\">¿Cómo procedemos ahora?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n<p class=\"MsoNormal\">Un saludo</p>\n<p class=\"MsoNormal\">Joana </p>\n</div>\n</div>",
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