#29008 · EXT: Resumen diario de reacciones: viernes, 19 de septiembre de 2025
ID interno: 10918000009044801
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
19/9/25, 12:27
Resuelto
19/9/25, 12:31
Actualizado
21/9/25, 13:18
Asignado
Sep 19, 2025 02:30 PM
Respondido
Sep 19, 2025 02:31 PM
Completado
Sep 21, 2025 03:18 PM
First resp. due
Sep 22, 2025 02:27 PM
Due by
Sep 23, 2025 02:27 PM
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div style=\"margin:0px\" class=\"zm_991843348909067499_parse_6162871253141436113\">\n<div>\n<table height=\"100%\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px\">\n<tbody>\n<tr>\n<td valign=\"top\" align=\"center\">\n<table align=\"center\" style=\"border-spacing:0px; width:600px; margin-right:auto; margin-left:auto\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0px\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" align=\"center\" style=\"min-width:600px; width:100%; table-layout:fixed\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif; font-size:14px\">\n<tr>\n<td style=\"background:rgb(0, 120, 212); height:72px\" height=\"72\">\n<table style=\"width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td style=\"padding-left:20px; vertical-align:middle\">\n<div style=\"font-size:20px; color:white\">Microsoft Outlook</div>\n</td>\n<td style=\"text-align:right; padding-right:20px\"><img style=\"width:40px; height:auto\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070738&ACTION=FILE\"/></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"background:rgb(239, 246, 252); padding:10px 20px\">\n<table style=\"font-size:14px; width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0; white-space:nowrap\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"like\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/like.png\"/>\n<span> </span> </td>\n<td style=\"font-weight:bold; white-space:normal\"><span style=\"padding-left:3px; padding-right:3px\">Chiado reaccionó a su mensaje</span>\n\njue 09/18/2025 11:15 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div style=\"font-weight:bold\">Su solicitud con ID 28783 ha sido cerrada</div>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div>Hola, Chiado. Tu Solicitud con ID 28783 abierta el Sep 12, 2025 12:45 PM ha sido Cerrada. La resoluci&#243;n es la siguiente: Hola Joana Por favor ajusta en positivo estas 10 unidades en total que tienes como albaranes de otras tiendas, desde</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAADV%2BYrwQAA&exvsurl=1&viewmodel=ReadMessageItem&nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0; white-space:nowrap\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"like\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/like.png\"/>\n<span> </span> </td>\n<td style=\"font-weight:bold; white-space:normal\"><span style=\"padding-left:3px; padding-right:3px\">Olatz Iglesias reaccionó a su mensaje</span>\n\njue 09/18/2025 10:14 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div style=\"font-weight:bold\">Su solicitud con ID 28798 ha sido cerrada</div>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div>Hola, Olatz Iglesias. Tu Solicitud con ID 28798 abierta el Sep 12, 2025 03:12 PM ha sido Cerrada. La resoluci&#243;n es la siguiente: Se ha revisado q todas las zebras lo tienen instalada. ________________________________ Descripci&#243;n de la</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAADV%2BYRfQAA&exvsurl=1&viewmodel=ReadMessageItem&nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0; white-space:nowrap\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"heart\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/heart.png\"/>\n<span> </span> </td>\n<td style=\"font-weight:bold; white-space:normal\"><span style=\"padding-left:3px; padding-right:3px\">Carla Gutierrez reaccionó a su mensaje</span>\n\njue 09/18/2025 10:03 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div style=\"font-weight:bold\">Re: [solicitud con ID :##28901##] : SALIDA DE CONTRASE&#209;AS BC PAMPLONA</div>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div>Hola, Probado de nuevo esta ma&#241;ana y sigue funcionando OK! Cierro incidencia pero quedo atento a vuestros comentarios si vuelve a fallara!! Saludos ________________________________ Descripci&#243;n de la solicitud T&#237;tulo : SALIDA DE CONTRASE&#209;AS</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAADV%2BZ9YQAA&exvsurl=1&viewmodel=ReadMessageItem&nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" style=\"border-spacing:0px; width:648px; vertical-align:top; font-size:12px\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:12px; line-height:16px; background-color:rgb(243, 242, 241); padding:24px 32px 24px 32px\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr style=\"padding-top:10px\">\n<td>\n<div style=\"font-weight:bold; color:rgb(41, 40, 39)\">Actualice a la versión más reciente de Outlook ahora para enviar reacciones</div>\n</td>\n</tr>\n<tr>\n<td>\n<table cellspacing=\"5\" cellpadding=\"0\" border=\"0\" style=\"padding-top:10px\">\n<tbody>\n<tr>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\"https://apps.apple.com/us/app/microsoft-outlook/id985367838?mt=12\"><img style=\"height:16px\" height=\"16\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070739&ACTION=FILE\"/>\n<span> Mac</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070740&ACTION=FILE\"/>\n<span> iOS</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070741&ACTION=FILE\"/>\n<span> Android</span> </a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td width=\"100%\" style=\"padding:0; border-collapse:collapse\">\n<p style=\"font-size:12px; font-weight:400; margin:10px 0 0 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/mail/deeplink/unsubscribe?feature=ReactionDigestEmailDisabled\" style=\"color:rgb(123, 123, 123)\">Cancelar suscripción</a>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<hr/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070742&ACTION=FILE\" alt=\"\" title=\"\" height=\"22\" width=\"90\" style=\"margin:0px; height:22px; width:90px\"/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0 4px 0 0; white-space:nowrap; font-size:12px; font-weight:400\">\n<p style=\"padding:0px; margin:0px; font-family:-apple-system, "Segoe UI", HelveticaNeue-Bold, "Helvetica Neue Bold", "Helvetica Neue", Helvetica, Arial, sans-serif\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=521839\" title=\"\" style=\"padding:0px; margin:0px; font-family:-apple-system, "Segoe UI", HelveticaNeue-Bold, "Helvetica Neue Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; color:rgb(123, 123, 123); text-decoration:underline\">Declaración de privacidad</a>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\">\n<p style=\"font-family:-apple-system, "Segoe UI", HelveticaNeue-Bold, "Helvetica Neue Bold", "Helvetica Neue", Helvetica, Arial, sans-serif; margin:0px; font-size:12px; color:rgb(123, 123, 123)\">\nEste correo electrónico se genera mediante el uso de TEXTILES Y CONFECCIONES BROWNIE SL de Microsoft 365 y puede contener contenido controlado por TEXTILES Y CONFECCIONES BROWNIE SL.</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://northeuroper-notifyp.svc.ms:443/api/v2/tracking/method/View?mi=FvbPjmrIAUubA4bPoJ4maA&si=ReactionDigest\" height=\"1\" width=\"1\"/>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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