#28980 · ERROR TAREA REAPROVISIONAMIENTO
ID interno: 10918000009044503
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Procedimientos BC
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
19/9/25, 6:23
Resuelto
7/10/25, 7:26
Actualizado
9/10/25, 8:25
Asignado
Sep 19, 2025 08:55 AM
Respondido
Oct 7, 2025 09:26 AM
Completado
Oct 9, 2025 10:25 AM
First resp. due
Sep 22, 2025 08:23 AM
Due by
Sep 23, 2025 08:23 AM
Tiempo de resolución
433.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Buenos días,
Ha fallado la tarea de reaprovisionamiento y tenemos la reposición de hoy viernes para Barcelona parada. Además, revisando ele rror vemos que han incrementado mucho los tiempos del cálculo en los dos últimos días.
Por favor, necesitamos que urgente se revise para poder proceder con el cálculo.
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola Marta, resuelvo ticket, en caso de que vuelva a pasar comentarmos.<br/></div><div><br/></div><div>Saludos</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1337473300893399741_parse_4035622225110517985\">\n<div class=\"x_346850012WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ha fallado la tarea de reaprovisionamiento y tenemos la reposición de hoy viernes para Barcelona parada. Además, revisando ele rror vemos que han incrementado mucho los tiempos del cálculo en los dos últimos días.</p>\n<p class=\"MsoNormal\">Por favor, necesitamos que urgente se revise para poder proceder con el cálculo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1702\" height=\"378\" style=\"width:17.7291in; height:3.9375in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070534&ACTION=FILE\"/><span style=\"\"></span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_346850012MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Marta Lara</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Sr Allocator</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070535&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070536&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070537&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070538&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">102</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6070539&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\"/> </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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