#28977 · VALE EXTRAVIADO PALMA DE MALLORCA
ID interno: 10918000009044475
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/9/25, 18:02
Resuelto
19/9/25, 7:15
Actualizado
21/9/25, 7:18
Asignado
Sep 19, 2025 09:11 AM
Respondido
Sep 19, 2025 09:15 AM
Completado
Sep 21, 2025 09:18 AM
First resp. due
Sep 22, 2025 08:00 AM
Due by
Sep 23, 2025 08:00 AM
Tiempo de resolución
13.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Ha venido una clienta a la tienda que ha perdido un vale, el número de ticket asociado a dicho vale es T0000000A08000131552, ya que ella había realizado una compra anteriormente, y el 16/08 devolvió 2 artículos (un short y el mismo cinturón de este ticket que hemos mencionado pero en diferente talla) lo que le generó un vale que utilizó ese mismo momento para comprar el cinturón en otra talla. Lo que necesitamos, es el vale restante que debería aparecer en este número de ticket.
Quedamos a la espera para, si se recupera, contactar con ella.
Muchas gracias
Resolución
Hola,
El vale es el: M007016008869
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"message_id": "<DB8P195MB06809F202698E519551556A8CB16A@DB8P195MB0680.EURP195.PROD.OUTLOOK.COM>",
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">El vale es el: </span></span></b><span class=\"size\" style=\"font-size:32px\"><b>M007016008869</b></span></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div><div><br/></div></div>",
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