#28967 · Error cobro
ID interno: 10918000009044269
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/9/25, 12:00
Resuelto
18/9/25, 14:56
Actualizado
20/9/25, 15:17
Asignado
Sep 18, 2025 04:54 PM
Respondido
Sep 18, 2025 04:56 PM
Completado
Sep 20, 2025 05:17 PM
First resp. due
Sep 19, 2025 02:00 PM
Due by
Sep 22, 2025 02:00 PM
Tiempo de resolución
2.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
En la Roca tenemos a una clienta que nos solicita el reembolso de un artículo el cual se le cobro dos veces.
Tuvimos un problema en tienda ese día con el datafono ya que este se quedó bloqueado, al comprobar con la clienta si se había efectuado el cobro este no salía reflejado, así que procedimos a intentar realizar la vente otra vez.
A las hora le salio el cobro a la clienta, como se fue de vacaciones no lo ha reclamado hasta ahora.
Adjunto captura de pantalla del recibo del banco de los dos cobros.
Podriamos devolverle el cobro adicional lo antes posible a la clienta?
Un saludo,
Rafaela.
La Roca Village
Brownie Spain
Resolución
Hola,
Ya se ha notificado a InfinityPay.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se ha notificado a InfinityPay.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo.<br/>Sergio.</span></span></b><br/></div></div>",
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