#28937 · Incidencia mercancía
ID interno: 10918000009029883
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/9/25, 15:43
Resuelto
18/9/25, 15:42
Actualizado
20/9/25, 16:17
Asignado
Sep 18, 2025 05:41 PM
Respondido
Sep 18, 2025 05:41 PM
Completado
Sep 20, 2025 06:17 PM
First resp. due
Sep 18, 2025 05:43 PM
Due by
Sep 19, 2025 05:43 PM
Tiempo de resolución
24.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes!
Revisando el stock una vez recibida la mercancía de hoy, hemos visto que no se ha sumado el total de unidades recibidas. En concreto:
- Blusa volantes tejido textura (w26-0141-029-700) à talla S, PT517727 hemos recibido 9 uds y solo tenemos en stock 5 uds.
¿A que se debe?
Nos ha pasado con más prendas, ya que en el inventario de ayer nos salieron 61 positivos de la mercancía de la semana anterior y es muy complicado comprobar referencia a referencia.
Un saludo, gracias.
Resolución
Hola,
Se ha contestado en un correo anterior.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4396570066310026022_parse_7412253030767122041\">\n<div class=\"x_1465678748WordSection1\">\n<p class=\"MsoNormal\"><span>Buenas tardes!</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Revisando el stock una vez recibida la mercancía de hoy, hemos visto que no se ha sumado el total de unidades recibidas. En concreto:\n</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1465678748MsoListParagraph\" style=\"margin-left:0cm\"><span>Blusa volantes tejido textura (w26-0141-029-700)\n</span><span style=\"font-family:Wingdings\">à</span><span> talla S, PT517727 hemos recibido 9 uds y solo tenemos en stock 5 uds.</span></li></ul>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>¿A que se debe? </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Nos ha pasado con más prendas, ya que en el inventario de ayer nos salieron 61 positivos de la mercancía de la semana anterior y es muy complicado comprobar referencia a referencia.\n</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Un saludo, gracias. </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n</div>\n</div>",
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