#28932 · Consultas acerca de la Zebra
ID interno: 10918000009029803
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Consulta
Canal
CAU
SLA
—
Grupo
Brownie (HQ)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Consulta
Creado
17/9/25, 14:28
Resuelto
18/9/25, 8:14
Actualizado
20/9/25, 8:17
Asignado
Sep 18, 2025 08:39 AM
Respondido
Sep 18, 2025 10:14 AM
Completado
Sep 20, 2025 10:17 AM
First resp. due
—
Due by
—
Tiempo de resolución
17.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Respecto a cambiar el estado del RFID de las devoluciones que vienen de online, ¿Qué hacemos cuando aparece que el estado es
Desconocido?
Por otro lado, no tenemos la aplicación de la cámara, si nos pudierais decir cómo acceder a ella lo agradecemos, la necesitamos.
Muchas gracias!
Un saludo 🙂
Resolución
Hola chic@s,
Quería recordaros la importancia de realizar correctamente el proceso de cambio de estado de los pedidos de Click & Collect (C&C) cuando llegan a tienda.
Para evitar problemas posteriores con los RFID, especialmente en caso de devoluciones, es necesario seguir estos pasos:
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Hola chic@s,<br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Quería recordaros la importancia de realizar correctamente el proceso de cambio de estado de los pedidos de<span> </span><b>Click & Collect (C&C)</b> cuando llegan a tienda.<br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Para evitar problemas posteriores con los RFID, especialmente en caso de devoluciones, es necesario seguir estos pasos:<br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\"><b>",
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"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
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"first_name": "Eliana",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7412283994414267993_parse_9116031824802902510\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\nRespecto a cambiar el estado del RFID de las devoluciones que vienen de online, ¿Qué hacemos cuando aparece que el estado es\n<b>Desconocido</b>?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\nPor otro lado, no tenemos la aplicación de la cámara, si nos pudierais decir cómo acceder a ella lo agradecemos, la necesitamos.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\nMuchas gracias!</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_503927524elementToProof\">\nUn saludo 🙂</div>\n</div>",
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