#28866 · ERROR CARGAR PAGINA ECI VITORIA

ID interno: 10918000009003951

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

ECI Vitoria

Técnico

Departamento

Tiendas

Request Type

Incidencia

Creado

16/9/25, 7:42

Resuelto

Actualizado

16/9/25, 9:01

Asignado

Respondido

Sep 16, 2025 11:01 AM

Completado

First resp. due

Sep 17, 2025 09:42 AM

Due by

Sep 18, 2025 09:42 AM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Buenos días!

 

En Eci Vitoria, no nos deja realizar trasferencias, ni hacer ajustes de stock en el TPV de Brownie, ya que nos aparece este mensaje cada vez que intentamos acceder.

No conseguimos solucionarlo, ¿Podéis revisarlo por favor?

 

Gracias!

 

Un saludo

 

 

 

IMG_3811.jpg

 

Resolución

Hola chicas, esto va ligado al email que envió Eliana, hasta nuevo aviso no podréis.
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