#28851 · Problema de cobro
ID interno: 10918000009003775
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
15/9/25, 15:52
Resuelto
18/9/25, 7:06
Actualizado
20/9/25, 7:17
Asignado
Sep 16, 2025 08:35 AM
Respondido
Sep 18, 2025 09:06 AM
Completado
Sep 20, 2025 09:17 AM
First resp. due
Sep 16, 2025 05:52 PM
Due by
Sep 17, 2025 05:52 PM
Tiempo de resolución
63.2 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
En la Roca se han puesto en contacto con nostros una clienta informandonos de que se le realizo un deos veces el cobro de un articulo y solo compro 1
Adjunto las fotos que nos ha proporcionado.
Podrian revisar si es correcto, para darle una solucion lo antes posible?
Un saludo,
Rafaela.
La Roca Village
Brownie Spain
Resolución
Ticket cerrado.
JSON crudo (detalle completo)
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