#28846 · TEAMS y Tiendas
ID interno: 10918000009003681
Estado
Cerrada
Prioridad
Normal
Urgencia
Baja
Impacto
Afecta a un Grupo
Categoría
Software
Subcategoría
Suite O365
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
Retail
Request Type
Petición
Creado
15/9/25, 13:59
Resuelto
21/10/25, 13:59
Actualizado
23/10/25, 14:31
Asignado
Sep 15, 2025 04:27 PM
Respondido
Oct 3, 2025 01:47 PM
Completado
Oct 23, 2025 04:31 PM
First resp. due
—
Due by
—
Tiempo de resolución
864.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Hola Marc!
Empezamos capitulo de Desconexion Digital + Uso de Teams en la Zebra.
Para ellos te quería pedir;
1.- Toads las Zebras tienen el TEAMS de su tienda instalado allí?
De ser así, queremos crear una Carpeta BROWNIE ACADEMY a la que tengan acceso todas las tiendas desde la Zebra
2.- Si quieren acceder al TEAMS de Tienda desde su PC, lo deberán hacer desde un link de Teams? (creo que entiendes a lo que me refiero).
Es fácil?
Podrías preparar un email (que puedo mandar yo) para que vayan verificando que pueden acceder a Teams tanto desde la ZEBRA como desde el PC (con el link correspondiente)?
Por otro lado, estoy trabajando en los GRUPOS que debemos crear para sustituir el Wapp actual que usan.
Serian grupos entre Tiendas, SM, AM y algunos departamentos.
Te lo describiré con el mayor detalle posible, pero esto te lo paso un poco más adeloante!
Ya me dices! Gracias Marc!
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_904430607870444485_parse_1648579282653111729\">\n<div class=\"x_1154824516WordSection1\">\n<p class=\"MsoNormal\">Hola Marc!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Empezamos capitulo de Desconexion Digital + Uso de Teams en la Zebra.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Para ellos te quería pedir; </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">1.- Toads las Zebras tienen el TEAMS de su tienda instalado allí?</p>\n<p class=\"MsoNormal\">De ser así, queremos crear una Carpeta BROWNIE ACADEMY a la que tengan acceso todas las tiendas desde la Zebra</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">2.- Si quieren acceder al TEAMS de Tienda desde su PC, lo deberán hacer desde un link de Teams? (creo que entiendes a lo que me refiero).\n</p>\n<p class=\"MsoNormal\">Es fácil? </p>\n<p class=\"MsoNormal\">Podrías preparar un email (que puedo mandar yo) para que vayan verificando que pueden acceder a Teams tanto desde la ZEBRA como desde el PC (con el link correspondiente)?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por otro lado, estoy trabajando en los GRUPOS que debemos crear para sustituir el Wapp actual que usan.\n</p>\n<p class=\"MsoNormal\">Serian grupos entre Tiendas, SM, AM y algunos departamentos.\n</p>\n<p class=\"MsoNormal\">Te lo describiré con el mayor detalle posible, pero esto te lo paso un poco más adeloante!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ya me dices! Gracias Marc!</p>\n<p class=\"MsoNormal\"> </p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_1154824516MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Maria Bultó</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Head of People Retail</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6046555&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6046556&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6046557&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6046558&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">663 045 235</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6046559&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\"/> </span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"> </span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento\n de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos,\n dirigiendo su petición a la dirección postal c/ Neptú, 14</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">–Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">\n</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span><span style=\"font-size:6pt; color:rgb(186, 186, 186)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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