#28835 · RV: EXT:
ID interno: 10918000009003519
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
15/9/25, 9:45
Resuelto
15/9/25, 10:15
Actualizado
17/9/25, 10:16
Asignado
Sep 15, 2025 11:48 AM
Respondido
Sep 15, 2025 12:15 PM
Completado
Sep 17, 2025 12:16 PM
First resp. due
Sep 16, 2025 11:45 AM
Due by
Sep 17, 2025 11:45 AM
Tiempo de resolución
0.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días…
Este es el ticket de Fuenca de la compra del sábado 13 de septiembre, al lado esta el vale del que hablamos, él cual no acertábamos a ver los números, para poder canjearlo, y se paso la compra como nos dijiste. Por cierto, muchas gracias por tu ayuda la clienta se fue con su compra.
Cualquier duda me dices.
Un saludo
Gemma.
De: gemma montalvo <gemmamon25@gmail.com>
Enviado el: lunes, 15 de septiembre de 2025 11:25
Para: Fuencarral <fuencarral@browniespain.com>
Asunto: EXT:
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola chicas
Ya esta cambiado correctamente.
Un saludo
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Ya esta cambiado correctamente.<br/></div><div><br/></div><div>Un saludo</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6261417529473350910_parse_4847014451562726970\">\n<div class=\"x_1553185664WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenos días…</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Este es el ticket de Fuenca de la compra del sábado 13 de septiembre, al lado esta el vale del que hablamos, él cual no acertábamos a ver los números, para poder canjearlo, y se\n paso la compra como nos dijiste. Por cierto, muchas gracias por tu ayuda la clienta se fue con su compra.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Cualquier duda me dices.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Un saludo</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gemma.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> gemma montalvo <gemmamon25@gmail.com>\n<br/>\n<b>Enviado el:</b> lunes, 15 de septiembre de 2025 11:25<br/>\n<b>Para:</b> Fuencarral <fuencarral@browniespain.com><br/>\n<b>Asunto:</b> EXT: </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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