#28751 · Visibilidad stock Oviedo New
ID interno: 10918000008971169
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Configuración Local
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
11/9/25, 15:19
Resuelto
13/10/25, 13:56
Actualizado
15/10/25, 14:28
Asignado
Sep 15, 2025 01:46 PM
Respondido
Oct 13, 2025 03:56 PM
Completado
Oct 15, 2025 04:28 PM
First resp. due
Sep 15, 2025 08:00 AM
Due by
Sep 16, 2025 08:00 AM
Tiempo de resolución
766.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s)
a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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Resolución
Sergio.
JSON crudo (detalle completo)
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"message_id": "<AM9P195MB08693FE5A17AB1691147706EF709A@AM9P195MB0869.EURP195.PROD.OUTLOOK.COM>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya deberían ver la tienda en el stock.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n<div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nHola chicos,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nVeo que el stock de Oviedo New sigue sin estar visible en todas las tiendas.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nEstoy en ECI Gijón y no nos aparece su stock, el otro día en ECI León nos pasó lo mismo.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n¿Podéis revisarlo?</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMil gracias !!</div>\n<div id=\"x_1637985389ms-outlook-mobile-body-separator-line\" dir=\"auto\"><br/>\n</div>\n<div id=\"x_1637985389ms-outlook-mobile-signature\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<div style=\"line-height:normal\" dir=\"auto\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Olatz Iglesias</span><span style=\"font-size:9pt\"><br/>\n</span><span style=\"font-size:8pt\">Area Manager</span><span style=\"font-size:9pt\"><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6021094&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6021095&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6021096&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6021097&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></span></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\">680 913 066</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"vertical-align:middle; width:500px\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6021098&ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\" style=\"max-width:100%; margin-top:0px; margin-bottom:0px\"/> </span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\">\n<div dir=\"auto\" style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s)\n a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n<br/>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"auto\"><br/>\n</div>\n</div>\n</div>",
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