#28727 · AUTORIZACIÓN VALIDACIÓN
ID interno: 10918000008961613
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/9/25, 16:17
Resuelto
12/9/25, 7:46
Actualizado
14/9/25, 8:15
Asignado
Sep 11, 2025 08:30 AM
Respondido
Sep 12, 2025 09:46 AM
Completado
Sep 14, 2025 10:15 AM
First resp. due
Sep 15, 2025 08:00 AM
Due by
Sep 16, 2025 08:00 AM
Tiempo de resolución
39.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Nos podéis autorizar a validar unos albaranes manualmente. Lo que nos ha pasado es que en a la vez que íbamos a validar la mercancía están deplazando artículos de tienda para la reposición, ahora las etiquetas no las reconoce y sólo podemos leer hasta el 40%… Hemos recontado manualmente y los PT’s coinciden con las unidades que figuran en los albaranes:
PT515095
PT514989
PT516252
PT515435
PT515324
PT515334
También, necesitamos eliminarlos, e de la pantalla de NEDAP para tenerla lo más limpia posible.
Mil disculpas y muchas gracias por vuestra ayuda!
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_853825269048416074_parse_5891704922611097697\">\n<div class=\"x_1234897245WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nos podéis autorizar a validar unos albaranes manualmente. Lo que nos ha pasado es que en a la vez que íbamos a validar la mercancía están deplazando artículos de tienda para la reposición, ahora las etiquetas no las reconoce y sólo podemos\n leer hasta el 40%… Hemos recontado manualmente y los PT’s coinciden con las unidades que figuran en los albaranes:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">PT515095</p>\n<p class=\"MsoNormal\">PT514989</p>\n<p class=\"MsoNormal\">PT516252</p>\n<p class=\"MsoNormal\">PT515435</p>\n<p class=\"MsoNormal\">PT515324</p>\n<p class=\"MsoNormal\">PT515334</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">También, necesitamos eliminarlos, e de la pantalla de NEDAP para tenerla lo más limpia posible.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Mil disculpas y muchas gracias por vuestra ayuda!</p>\n</div>\n</div>",
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