#28717 · error stock
ID interno: 10918000008961477
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Replicaciones
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/9/25, 12:40
Resuelto
10/9/25, 14:13
Actualizado
12/9/25, 14:14
Asignado
Sep 10, 2025 03:20 PM
Respondido
Sep 10, 2025 04:13 PM
Completado
Sep 12, 2025 04:14 PM
First resp. due
Sep 12, 2025 02:40 PM
Due by
Sep 15, 2025 02:40 PM
Tiempo de resolución
1.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
No nos deja acceder al stock de las prendas que hemos recibido hoy en la mercancía. De las prendas que ya teníamos en tienda podemos mirarlo perfectamente pero de las nuevas referencias nos sale en blanco. Además, hemos comprobado que no se nos sumó al stock las unidades recibidas de productos que ya teníamos y de los cuales nos llegó reposición.
Adjuntamos foto de dos ejemplos:
Resolución
Ya esta cargado al stock todo.
Un saludo.
JSON crudo (detalle completo)
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