#28694 · EXT: Queremos saber tu opinión de la gestión del envío 1169375172 de TEXTILES Y CONFECCIONES BROWNIE
ID interno: 10918000008961193
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
10/9/25, 8:34
Resuelto
—
Actualizado
10/9/25, 9:38
Asignado
—
Respondido
Sep 10, 2025 11:38 AM
Completado
—
First resp. due
Sep 12, 2025 10:34 AM
Due by
Sep 15, 2025 10:34 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
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ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
d
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div style=\"background-color:rgb(255, 255, 255); color:rgb(0, 0, 0); padding:0px; font-size:16px; font-family:arial, helvetica, sans-serif\" class=\"zm_4858691448950483654_parse_7601858469312167719\">\n<div style=\"font-size:0; line-height:0\"><img src=\"https://click.comunicaciones.gls-spain.com/open.aspx?ffcb10-fec4107275620274-fe3615727763057a761571-fe3511737364047f771775-ff60167971-fe3116727c64007f701773-ff60177770&d=510002&bmt=0\" width=\"1\" height=\"1\" alt=\"\"/></div>\n<table width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" align=\"center\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\"></td>\n</tr>\n<tr>\n<td align=\"center\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"600\" class=\"x_694853577container\" align=\"center\">\n<tbody>\n<tr>\n<td>\n<table class=\"x_694853577tb_properties x_694853577border_style\" style=\"background-color:rgb(255, 255, 255)\" cellspacing=\"0\" cellpadding=\"0\" bgcolor=\"#ffffff\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\">\n<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n\n<td class=\"x_694853577content_padding\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n\n<td align=\"center\" class=\"x_694853577header\" valign=\"top\">\n<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td class=\"x_694853577responsive-td\" valign=\"top\" style=\"width:100%\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<div style=\"font-size:10px; font-family:Verdana, Geneva, sans-serif; color:rgb(128, 128, 128); background-color:none; text-align:center; padding:10px\">\nSi no puedes ver correctamente el mensaje, por favor haz click <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://view.comunicaciones.gls-spain.com/?qs=bcc6af95502084f39aa6255cf2f81d369e8bc735bf9abd2100ca1d136c39adc45f90460fe26f769e82d7f25060b428df611c6ebbc6d962e09508c5dc4b276cc112c1165baebb02ed7c797a560a891304\">\naquí</a>.</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<table width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td align=\"center\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a5becd6c-6132-4989-ba31-8c1624acef92.jpg\" alt=\"\" height=\"82\" width=\"650\" style=\"display:block; padding:0px; text-align:center; height:82px; width:650px; border:0px\"/></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" class=\"x_694853577stylingblock-content-wrapper\" style=\"min-width:100%\">\n<tbody>\n<tr>\n<td class=\"x_694853577stylingblock-content-margin-cell\" style=\"padding:25px 0px 15px\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px\" class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<div style=\"text-align:center\"><span style=\"font-size:22px\"><b><span style=\"font-family:Verdana, Geneva, sans-serif\"><font color=\"#061ab1\">¡Hola, Brownie!</font></span></b></span></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px 0px 15px\" class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<div style=\"text-align:center\">Ayer entregamos tu envío <b>1169375172</b> de <b>\nTextiles Y Confecciones Brownie</b>, ¿ha ido todo bien?<br/>\nTu valoración es clave para mantener o mejorar la calidad en tu zona de reparto.<br/>\nEs un momento y así nos aseguramos de que todo ha salido como esperabas 😊.</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<div style=\"text-align:center\"><span style=\"font-size:17px\"><span style=\"color:rgb(0, 0, 0)\"><b><span style=\"font-family:Verdana, Geneva, sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f338a75657ce2ba95ba73d550cdd54804a4ee9dddfaf2802e06ffcfaf5460ea09b2397e98b2b317421392223c1717d5afd60107f81f4200f9a\" style=\"text-decoration:none; font-size:17px; color:rgb(0, 0, 0)\">¡Valóranos!</a></span></b></span></span></div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" class=\"x_694853577stylingblock-content-wrapper\" style=\"min-width:100%\">\n<tbody>\n<tr>\n<td class=\"x_694853577stylingblock-content-margin-cell\" style=\"padding:10px 0px 15px\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px\" class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"max-width:600px; margin:0 auto; text-align:center\">\n<tbody>\n<tr>\n\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/a6a9e262-173a-439f-8625-12d1f08a2182.png\" alt=\"Estrella roja\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/46d7f924-ab68-495f-8992-e1630d9bef98.png\" alt=\"Estrella amarilla\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/46d7f924-ab68-495f-8992-e1630d9bef98.png\" alt=\"Estrella amarilla\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/103d351b-6a82-413f-b645-49dc733eb637.png\" alt=\"Estrella verde\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n<td style=\"width:10%; padding:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://click.comunicaciones.gls-spain.com/?qs=0522a2198bbc54f3ce9d8913206b5041a1aca9601d63ceedf9096e7212166a6b4c671c818a082d0d5e693431ca60eeb013658fe9f84170b7360e2ebde02f699a\" style=\"display:block; text-decoration:none\"><img src=\"https://image.comunicaciones.gls-spain.com/lib/fe3511737364047f771775/m/1/103d351b-6a82-413f-b645-49dc733eb637.png\" alt=\"Estrella verde\" width=\"50\" height=\"50\" style=\"display:block; border:0\"/>\n</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"background-color:transparent; min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td style=\"padding:0px 0px 25px\" class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<div style=\"text-align:center\">¡Muchas gracias por tu colaboración!</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n\n<td align=\"center\" class=\"x_694853577header\" valign=\"top\">\n<table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td class=\"x_694853577responsive-td\" valign=\"top\" style=\"width:100%\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"min-width:100%\" class=\"x_694853577stylingblock-content-wrapper\">\n<tbody>\n<tr>\n<td class=\"x_694853577stylingblock-content-wrapper x_694853577camarker-inner\">\n<table border=\"0\" width=\"650\" height=\"100\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_694853577container\" align=\"center\">\n<tbody>\n<tr>\n<th align=\"center\" valign=\"middle\" style=\"font-size:10px; 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width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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