#28672 · inventario Lagasca
ID interno: 10918000008950891
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/9/25, 11:06
Resuelto
10/9/25, 10:37
Actualizado
12/9/25, 11:14
Asignado
Sep 9, 2025 01:34 PM
Respondido
Sep 10, 2025 12:37 PM
Completado
Sep 12, 2025 01:14 PM
First resp. due
Sep 10, 2025 01:06 PM
Due by
Sep 12, 2025 01:06 PM
Tiempo de resolución
23.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola Eliana
Estamos viendo que a veces las salidas de Hermosilla a Lagasca o al revés que 100% están hechas bien en el inventario nos sale como positivo o negativo , no entendemos que está pasando.
Nos ha pasado ayer con los pijamas w26-0774-002-505 2 s y 1m que si han hecho la salida de Hermosilla y a ellas le sale negativo y a nosotras positivo en el inventario , se ha hecho bien la salida a Lagasca por parte de ellas.
Otra cosa , teníamos prendas que habían devuelto de online de rebajas y salen en el inventario en positivo esperado 0 y contado 1 , sin embargo están en el ordenador y no entendemos que ha pasado .
Llevamos años haciendo inventario y nunca nos ha salido tan mal … no sabemos qué está pasando.
Un saludo
Gracias 😉
Resolución
Ticket cerrado.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2911679216372319768_parse_719360371201189411\">\n<div class=\"x_609242976WordSection1\">\n<p class=\"MsoNormal\">Hola Eliana</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Estamos viendo que a veces las salidas de Hermosilla a Lagasca o al revés que 100% están hechas bien en el inventario nos sale como positivo o negativo , no entendemos que está pasando.</p>\n<p class=\"MsoNormal\">Nos ha pasado ayer con los pijamas w26-0774-002-505 2 s y 1m que si han hecho la salida de Hermosilla y a ellas le sale negativo y a nosotras positivo en el inventario , se ha hecho bien la salida a Lagasca por parte de ellas.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Otra cosa , teníamos prendas que habían devuelto de online de rebajas y salen en el inventario en positivo esperado 0 y contado 1 , sin embargo están en el ordenador y no entendemos que ha pasado .\n</p>\n<p class=\"MsoNormal\">Llevamos años haciendo inventario y nunca nos ha salido tan mal … no sabemos qué está pasando.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n😉</span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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