#28640 · Altavoces Mandri
ID interno: 10918000008950551
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pantallas/Contenidos
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/9/25, 5:15
Resuelto
14/10/25, 8:40
Actualizado
16/10/25, 9:28
Asignado
Sep 18, 2025 09:33 AM
Respondido
Oct 14, 2025 10:40 AM
Completado
Oct 16, 2025 11:28 AM
First resp. due
Sep 9, 2025 06:00 PM
Due by
Sep 12, 2025 08:00 AM
Tiempo de resolución
843.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola,
¿Podéis ayudarnos?
En la tienda de Mandri, no funciona uno de los altavoces de tienda.
Actualmente tienen el sistema de sonido de todas las tiendas, pero se reproduce a través de un aparato que conecta con dos altavoces, uno de ellos no funciona. Ha coincidido que la tarde del lunes Albert, ha tenido que ir a hacer un arreglo y ha aprovechado
para revisarlo, él tampoco ha sido capaz de ayudarnos y nos comenta que el cable de uno de ellos está "pelado". ¿Tenemos otro sistema de altavoces que podamos llevar a tienda?
Os paso foto del actual, perdonad pero de los altavoces no tengo foto.
Por otro lado, estaba pendiente la entrega de un mando nuevo para el XENOX.
Quedamos atentas.
Gracias.
|
Maria Perez |
C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos
han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,
portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com
Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,
distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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Resolución
Altavoces OK, mando xenox entregado.
Zebra cambiada, con teams y app repo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Altavoces OK, mando xenox entregado.<br/></div><div>Zebra cambiada, con teams y app repo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4913584500871996410_parse_2454102213818359037\">\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\nHola,</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n¿Podéis ayudarnos?</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\nEn la tienda de Mandri, no funciona uno de los altavoces de tienda.</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\nActualmente tienen el sistema de sonido de todas las tiendas, pero se reproduce a través de un aparato que conecta con dos altavoces, uno de ellos no funciona. Ha coincidido que la tarde del lunes Albert, ha tenido que ir a hacer un arreglo y ha aprovechado\n para revisarlo, él tampoco ha sido capaz de ayudarnos y nos comenta que el cable de uno de ellos está "pelado". ¿Tenemos otro sistema de altavoces que podamos llevar a tienda? </div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\nOs paso foto del actual, perdonad pero de los altavoces no tengo foto.</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<img style=\"max-width:876px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6009405&ACTION=FILE\"/> </div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\nPor otro lado, estaba pendiente la entrega de un mando nuevo para el XENOX. </div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\nQuedamos atentas.</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\nGracias.</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div style=\"direction:ltr; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_84589891elementToProof\">\n<br/>\n</div>\n<div class=\"x_84589891elementToProof\" id=\"x_84589891Signature\">\n<p style=\"direction:ltr; margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\" class=\"x_84589891elementToProof\">\n<br/>\n</p>\n<table style=\"direction:ltr; width:500px; border-collapse:collapse; border-spacing:0px\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"direction:ltr; margin-top:1em; margin-bottom:1em; font-size:9pt\" class=\"x_84589891elementToProof\">\n<span style=\"font-weight:bolder\">Maria Perez</span><br/>\n<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_x_x_socialLink x_OWAAutoLink\" id=\"x_84589891OWAb0898e08-ae3b-c5a4-489c-d72a727ca0dd\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6009406&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_x_x_socialLink x_OWAAutoLink\" id=\"x_84589891OWA84d3bba3-d6b0-b99e-dafc-9bd8a29fdbc2\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6009407&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_x_x_socialLink x_OWAAutoLink\" id=\"x_84589891OWA87e69dc7-5dcb-603b-cc68-107807358bcc\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6009408&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_x_x_socialLink x_OWAAutoLink\" id=\"x_84589891OWA015ff680-ed80-9940-2887-dd89bd490fea\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6009409&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"direction:ltr; border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"direction:ltr; margin-top:1em; margin-bottom:1em; font-size:9pt\" class=\"x_84589891elementToProof\">\n<span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\" class=\"x_OWAAutoLink\" id=\"x_84589891OWAcd34e791-3d47-dac1-b69f-d2dac8baa096\">\n660039243</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" class=\"x_OWAAutoLink\" id=\"x_84589891OWAddf5057c-1c4a-7911-2f99-3e0789aa4387\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"direction:ltr; vertical-align:middle; width:500px\" colspan=\"2\">\n<p style=\"direction:ltr; margin-top:1em; margin-bottom:1em; font-size:9pt\" class=\"x_84589891elementToProof\">\n<img style=\"margin-top:0px; margin-bottom:0px\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6009410&ACTION=FILE\"/> </p>\n</td>\n</tr>\n<tr>\n<td style=\"direction:ltr; text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\" colspan=\"2\">\n<div style=\"direction:ltr; text-align:justify; font-size:6pt\" class=\"x_84589891elementToProof\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n<br/>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>",
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