#28600 · RE: IMPORTANTE - Cambio de Zebra
ID interno: 10918000008922735
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/9/25, 13:20
Resuelto
10/9/25, 13:24
Actualizado
12/9/25, 14:14
Asignado
Sep 10, 2025 12:04 PM
Respondido
Sep 10, 2025 12:32 PM
Completado
Sep 12, 2025 04:14 PM
First resp. due
Sep 9, 2025 08:00 AM
Due by
Sep 10, 2025 08:00 AM
Tiempo de resolución
72.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
En nuestra nueva Zebra solo falta instalar la aplicación evolbe.
¿Podrías hacerlo para que podamos enviarte el Zebra antiguo, por favor?
Gracias y un cordial saludo,
Carolina Sindao Neves
Brownie Fórum Aveiro
De: N1 Support
<n1support@browniespain.com>
Enviado el: 22 de agosto de 2025 12:31
CC: Eliana Garcia <eliana.garcia@browniespain.com>
Asunto: IMPORTANTE - Cambio de Zebra
Buenos días,
Comentaros que os vamos a enviar una Zebra nueva, configurada con una nueva aplicación para Reposición.
Tiene la app de Nedap IDCloud ya configurada, tan solo tendréis que configurar el wifi de la tienda cuando os llegue. Si tenéis cualquier problema o necesitáis ayuda para configurarlo, llamad al 680 65 82 88.
Cuando esté todo OK, deberéis devolvernos la Zebra que teníais actualmente en la tienda a las oficinas de Brownie (Carrer de Castanyer, 29, 08022 Barcelona). A la atención de Miguel o Eliana. Devolvedla por favor en la misma caja en la que viene la nueva. (adjunto foto)
Avisadnos cuando os llegue el paquete, y cuando enviéis la antigua Zebra de vuelta, para estar atentos.
Gracias!
Saludos
Resolución
Hola Aveiro,
Para el tema de las fotos, en principo teneis que utlizar TEAMS no evolbe.
Saludos.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Hola Aveiro,<br/></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br/></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Para el tema de las fotos, en principo teneis que utlizar TEAMS no <span style=\"font-size:11pt\" class=\"size\">evolbe.</span><br/></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br/></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><span style=\"font-size:14.6667px\">Saludos.</span><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6340877748325407978_parse_1576517788470030204\">\n<div class=\"x_1591985087WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">En nuestra nueva Zebra solo falta instalar la aplicación evolbe.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">¿Podrías hacerlo para que podamos enviarte el Zebra antiguo, por favor?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias y un cordial saludo,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Carolina Sindao Neves</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Brownie Fórum Aveiro</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> N1 Support\n <n1support@browniespain.com> <br/>\n<b>Enviado el:</b> 22 de agosto de 2025 12:31<br/>\n<b>CC:</b> Eliana Garcia <eliana.garcia@browniespain.com><br/>\n<b>Asunto:</b> IMPORTANTE - Cambio de Zebra</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span lang=\"CA\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\">Comentaros que os vamos a enviar una Zebra nueva, configurada con una nueva aplicación para Reposición.</span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\">Tiene la app de Nedap IDCloud ya configurada, tan solo tendréis que configurar el wifi de la tienda cuando os llegue. Si tenéis cualquier problema o necesitáis ayuda para configurarlo, llamad al 680 65 82 88.</span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\">Cuando esté todo OK, deberéis devolvernos la Zebra que teníais actualmente en la tienda a las oficinas de Brownie (Carrer de Castanyer, 29, 08022 Barcelona). A la atención de Miguel o Eliana. Devolvedla por favor en la misma\n caja en la que viene la nueva. (adjunto foto)</span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\">Avisadnos cuando os llegue el paquete, y cuando enviéis la antigua Zebra de vuelta, para estar atentos.</span></p>\n<p class=\"MsoNormal\"><span lang=\"CA\">Gracias!<br/>\n<br/>\nSaludos</span></p>\n</div>\n</div>",
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