#28593 · RE: EXT: Case CS1280117 - Customer Reference: -opened-Retirada de la máquina

{
  "id": "10918000008922605",
  "sla": {
    "id": "10918000006887429",
    "name": "SLA Soporte TIENDAS"
  },
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000170350",
    "name": "TIENDAS",
    "deleted": false,
    "is_default": false
  },
  "tags": [],
  "group": {
    "id": "10918000000193509",
    "name": "Brownie (Tiendas)",
    "site": {
      "id": "10918000000170350"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "RE: EXT: Case CS1280117 - Customer Reference: -opened-Retirada de la máquina",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [
    "soporte@browniespain.com"
  ],
  "email_to": [
    "spainsupport@canon-europe.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000000173492",
    "name": "Lagasca",
    "site": {
      "id": "10918000000170350",
      "name": "TIENDAS",
      "deleted": false,
      "is_default": false
    },
    "phone": "914354498",
    "mobile": null,
    "email_id": "lagasca@browniespain.com",
    "sms_mail": null,
    "job_title": "Tienda",
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": {
      "id": "10918000000175007",
      "name": "Tiendas",
      "site": {
        "id": "10918000000170350"
      }
    },
    "first_name": "Lagasca",
    "user_scope": "internal_user",
    "employee_id": "lagasca",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": {
    "id": "10918000000175007",
    "name": "Tiendas",
    "site": {
      "id": "10918000000170350"
    }
  },
  "display_id": "28593",
  "is_overdue": true,
  "is_trashed": false,
  "message_id": "<PRAP195MB15538DFA8D0E1F99691ED5C6C002A@PRAP195MB1553.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>No es incidencia<br/></div><div><br/></div></div>",
    "submitted_by": {
      "id": "10918000003903199",
      "name": "Eliana Garcia",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "eliana.garcia@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Garcia",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Eliana",
      "user_scope": "internal_user",
      "employee_id": "eliana.garcia",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1757934017631",
      "display_value": "Sep 15, 2025 01:00 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_927199151753209609_parse_5664587718209802270\">\n<div class=\"x_148676683WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Hola</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Después de 1 semana del último aviso solicitando la recogida de la impresora , seguimos con ella en la tienda y no tenemos suficiente espacio .</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Les agradeceríamos que pasen a recogerla .</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">Un saludo</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Canon Spain &lt;spainsupport@canon-europe.com&gt;\n<br/>\n<b>Enviado el:</b> viernes, 29 de agosto de 2025 15:36<br/>\n<b>Para:</b> Lagasca &lt;lagasca@browniespain.com&gt;<br/>\n<b>Asunto:</b> EXT: Case CS1280117 - Customer Reference: -opened-Retirada de la máquina\n</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<table class=\"x_148676683MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"684\" style=\"width:513pt; background:white\">\n<tbody>\n<tr style=\"height:15pt\">\n<td width=\"7\" valign=\"top\" style=\"width:5.4pt; padding:0cm 0cm 0cm 0cm; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"color:black; border:solid windowtext 1pt; padding:0cm\"><img width=\"4\" height=\"4\" style=\"width:0.0416in; height:0.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986363&amp;ACTION=FILE\" alt=\"Imagen quitada por el remitente.\"/></span></p>\n</td>\n<td width=\"628\" valign=\"top\" style=\"width:471.2pt; padding:0cm 0cm 0cm 0cm; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"color:black; border:solid windowtext 1pt; padding:0cm\"><img width=\"4\" height=\"4\" style=\"width:0.0416in; height:0.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986363&amp;ACTION=FILE\" alt=\"Imagen quitada por el remitente.\"/></span></p>\n</td>\n<td style=\"border:none; padding:0cm 0cm 0cm 0cm\" width=\"42\" colspan=\"2\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n<tr style=\"height:47.85pt\">\n<td width=\"7\" style=\"width:5.4pt; padding:0cm 0cm 0cm 0cm; height:47.85pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</td>\n<td width=\"951\" colspan=\"2\" style=\"width:713.1pt; padding:0cm 0cm 0cm 0cm; height:47.85pt\">\n<table class=\"x_148676683MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"610\" style=\"width:457.5pt\">\n<tbody>\n<tr style=\"height:20.55pt\">\n<td width=\"157\" style=\"width:117.75pt; padding:0cm 0cm 0cm 0cm; height:20.55pt\">\n<p class=\"MsoNormal\"><span style=\"border:solid windowtext 1pt; padding:0cm\"><img width=\"113\" height=\"24\" style=\"width:1.177in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986364&amp;ACTION=FILE\" alt=\"Imagen quitada por el remitente.\"/></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td width=\"3\" style=\"width:2.4pt; padding:0cm 0cm 0cm 0cm; height:47.85pt\">\n<p><span style=\"color:black\">&nbsp;</span></p>\n<p><span style=\"color:black\">&nbsp;</span></p>\n</td>\n</tr>\n<tr style=\"height:0.75pt\">\n<td width=\"635\" colspan=\"2\" valign=\"top\" style=\"width:476.6pt; background:rgb(204, 0, 0); padding:0cm 0cm 0cm 0cm; height:0.75pt\">\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size:1pt; color:black\">&nbsp;</span><span style=\"font-size:1pt\"></span></p>\n</td>\n<td style=\"padding:0cm 0cm 0cm 0cm; height:0.75pt\"></td>\n<td style=\"padding:0cm 0cm 0cm 0cm; height:0.75pt\"></td>\n</tr>\n<tr style=\"height:26.8pt\">\n<td width=\"961\" colspan=\"4\" style=\"width:720.9pt; padding:0cm 0cm 0cm 0cm; height:26.8pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</td>\n</tr>\n<tr style=\"height:381.4pt\">\n<td width=\"7\" style=\"width:5.4pt; padding:0cm 0cm 0cm 0cm; height:381.4pt\">\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</td>\n<td width=\"628\" valign=\"top\" style=\"width:471.2pt; padding:0cm 0cm 0cm 0cm; height:381.4pt\">\n<table class=\"x_148676683MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"449\" style=\"width:336.75pt\">\n<tbody>\n<tr style=\"height:184.5pt\">\n<td width=\"434\" style=\"width:325.65pt; padding:0cm 0cm 0cm 0cm; height:184.5pt\">\n<div>\n<p style=\"margin-right:0cm; margin-bottom:8pt; margin-left:0cm; line-height:106%\">\n<span style=\"font-size:10pt; line-height:106%; font-family:&quot;Century Gothic&quot;, sans-serif; color:rgb(102, 102, 102)\">Su Número de Caso es: CS1280117<br/>\n<br/>\nCategoría: Contract Query<br/>\n<br/>\nSubcategoría: Termination Query<br/>\n<br/>\nCódigo de Error: <br/>\n<br/>\nNúmero de Serie: 2TT04311<br/>\n<br/>\nNúmero de Cuenta Canon: 6165996<br/>\n<br/>\nPersona de Contacto: Lucia Matos<br/>\n<br/>\nTeléfono de Contacto: +34914354498</span><span style=\"font-size:11pt; line-height:106%; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(102, 102, 102)\"></span></p>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin-right:0cm; margin-bottom:8pt; margin-left:0cm; line-height:106%\">\n<span style=\"font-size:11pt; line-height:106%; font-family:&quot;Calibri&quot;, sans-serif; color:black\">&nbsp;</span><span style=\"font-size:11pt; line-height:106%; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p style=\"margin-right:0cm; margin-bottom:8pt; margin-left:0cm; line-height:106%\">\n<span style=\"font-size:10pt; line-height:106%; font-family:&quot;Century Gothic&quot;, sans-serif; color:rgb(102, 102, 102); background:white\">Descripción del asunto: Horario de 10 a 20:30<br/>\n<br/>\nDirección del Producto: TEXTILES Y CONFECCIONES BROWNIE SL<br/>\n<br/>\nUbicación del Producto: </span><span style=\"font-size:11pt; line-height:106%; font-family:&quot;Calibri&quot;, sans-serif\"></span></p>\n<p style=\"margin-bottom:12pt\">&nbsp;</p>\n<div style=\"margin-bottom:3.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:8.5pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(102, 102, 102)\">Muchas gracias,</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:8.5pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(102, 102, 102)\">Servicio y Soporte de Canon</span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"color:black; border:solid windowtext 1pt; padding:0cm\"><img width=\"4\" height=\"4\" style=\"width:0.0416in; height:0.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986363&amp;ACTION=FILE\" alt=\"Imagen quitada por el remitente.\"/></span><span style=\"color:black\"><br/>\n<span style=\"border:solid windowtext 1pt; padding:0cm\"><img width=\"4\" height=\"4\" style=\"width:0.0416in; height:0.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986363&amp;ACTION=FILE\" alt=\"Imagen quitada por el remitente.\"/></span></span></p>\n</td>\n<td style=\"padding:0cm 0cm 0cm 0cm; height:381.4pt\"></td>\n<td style=\"padding:0cm 0cm 0cm 0cm; height:381.4pt\"></td>\n</tr>\n<tr style=\"height:0.75pt\">\n<td width=\"635\" colspan=\"2\" valign=\"top\" style=\"width:476.6pt; background:rgb(204, 0, 0); padding:0cm 0cm 0cm 0cm; height:0.75pt\">\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size:1pt; color:black\">&nbsp;</span><span style=\"font-size:1pt\"></span></p>\n</td>\n<td style=\"padding:0cm 0cm 0cm 0cm; height:0.75pt\"></td>\n<td style=\"padding:0cm 0cm 0cm 0cm; height:0.75pt\"></td>\n</tr>\n</tbody>\n</table>\n<p>&nbsp;</p>\n<p>&nbsp;</p>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Ref:MSG8800471_DTAz2TxETgC2iHPIElK4</p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:&quot;Calibri&quot;, sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
  "display_key": {
    "value": "28593",
    "display_value": "28593"
  },
  "due_by_time": {
    "value": "1757484001140",
    "display_value": "Sep 10, 2025 08:00 AM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1757154482380",
    "display_value": "Sep 6, 2025 12:28 PM"
  },
  "deleted_time": null,
  "is_escalated": true,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1757934017631",
    "display_value": "Sep 15, 2025 01:00 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1757934017631",
    "display_value": "Sep 15, 2025 01:00 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "spainsupport@canon-europe.com"
  ],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": true,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": {
    "value": "1757397600760",
    "display_value": "Sep 9, 2025 08:00 AM"
  },
  "request_template_checklist_ids": []
}