#28586 · EXT: Resumen diario de reacciones: viernes, 5 de septiembre de 2025

ID interno: 10918000008922495

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Outlook

Técnico

Departamento

Request Type

Incidencia

Creado

5/9/25, 18:19

Resuelto

Actualizado

8/9/25, 6:46

Asignado

Respondido

Sep 8, 2025 08:46 AM

Completado

First resp. due

Sep 9, 2025 08:00 AM

Due by

Sep 10, 2025 08:00 AM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Microsoft Outlook
Profile Image
like   Aveiro reaccionó a su mensaje vie 09/05/2025 10:03
Re: [solicitud con ID :##28545##] : RE: IMPORTANTE - Cambio de Zebra
Buenos días, Al entrar en la app de Repo, te debería aparecer la opción de continuar sin iniciar sesión. No hace falta introducir la cuenta para la app! Saludos ________________________________ Descripción de la solicitud Título : RE: IMPO
Actualice a la versión más reciente de Outlook ahora para enviar reacciones

Cancelar suscripción


Declaración de privacidad

Este correo electrónico se genera mediante el uso de TEXTILES Y CONFECCIONES BROWNIE SL de Microsoft 365 y puede contener contenido controlado por TEXTILES Y CONFECCIONES BROWNIE SL.

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

s
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div style=\"margin:0px\" class=\"zm_3973369265334894184_parse_2384171554204244807\">\n<div>\n<table height=\"100%\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px\">\n<tbody>\n<tr>\n<td valign=\"top\" align=\"center\">\n<table align=\"center\" style=\"border-spacing:0px; width:600px; margin-right:auto; margin-left:auto\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0px\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" align=\"center\" style=\"min-width:600px; width:100%; table-layout:fixed\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif; font-size:14px\">\n<tr>\n<td style=\"background:rgb(0, 120, 212); height:72px\" height=\"72\">\n<table style=\"width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td style=\"padding-left:20px; vertical-align:middle\">\n<div style=\"font-size:20px; color:white\">Microsoft Outlook</div>\n</td>\n<td style=\"text-align:right; padding-right:20px\"><img style=\"width:40px; height:auto\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986339&amp;ACTION=FILE\"/></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"background:rgb(239, 246, 252); padding:10px 20px\">\n<table style=\"font-size:14px; width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0; white-space:nowrap\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"like\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/like.png\"/>\n<span>&nbsp;</span> </td>\n<td style=\"font-weight:bold; white-space:normal\"><span style=\"padding-left:3px; padding-right:3px\">Aveiro reaccionó a su mensaje</span>\n\nvie 09/05/2025 10:03 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div style=\"font-weight:bold\">Re: [solicitud con ID :##28545##] : RE: IMPORTANTE - Cambio de Zebra</div>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div>Buenos d&amp;#237;as, Al entrar en la app de Repo, te deber&amp;#237;a aparecer la opci&amp;#243;n de continuar sin iniciar sesi&amp;#243;n. No hace falta introducir la cuenta para la app! Saludos ________________________________ Descripci&amp;#243;n de la solicitud T&amp;#237;tulo\n : RE: IMPO</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAADToVV4QAA&amp;exvsurl=1&amp;viewmodel=ReadMessageItem&amp;nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" style=\"border-spacing:0px; width:648px; vertical-align:top; font-size:12px\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:12px; line-height:16px; background-color:rgb(243, 242, 241); padding:24px 32px 24px 32px\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr style=\"padding-top:10px\">\n<td>\n<div style=\"font-weight:bold; color:rgb(41, 40, 39)\">Actualice a la versión más reciente de Outlook ahora para enviar reacciones</div>\n</td>\n</tr>\n<tr>\n<td>\n<table cellspacing=\"5\" cellpadding=\"0\" border=\"0\" style=\"padding-top:10px\">\n<tbody>\n<tr>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\"https://apps.apple.com/us/app/microsoft-outlook/id985367838?mt=12\"><img style=\"height:16px\" height=\"16\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986340&amp;ACTION=FILE\"/>\n<span>&nbsp;&nbsp;Mac</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986341&amp;ACTION=FILE\"/>\n<span>&nbsp;&nbsp;iOS</span> </a></div>\n</td>\n<td style=\"border:1px solid rgb(138, 136, 134); background:white; padding:5px 20px\">\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; color:rgb(50, 49, 48)\" href=\" https://go.microsoft.com/fwlink/?linkid=2164281\"><img style=\"height:16px\" height=\"16\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986342&amp;ACTION=FILE\"/>\n<span>&nbsp;&nbsp;Android</span> </a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td width=\"100%\" style=\"padding:0; border-collapse:collapse\">\n<p style=\"font-size:12px; font-weight:400; margin:10px 0 0 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/mail/deeplink/unsubscribe?feature=ReactionDigestEmailDisabled\" style=\"color:rgb(123, 123, 123)\">Cancelar suscripción</a>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<hr/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5986343&amp;ACTION=FILE\" alt=\"\" title=\"\" height=\"22\" width=\"90\" style=\"margin:0px; height:22px; width:90px\"/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0 4px 0 0; white-space:nowrap; font-size:12px; font-weight:400\">\n<p style=\"padding:0px; margin:0px; font-family:-apple-system, &quot;Segoe UI&quot;, HelveticaNeue-Bold, &quot;Helvetica Neue Bold&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=521839\" title=\"\" style=\"padding:0px; margin:0px; font-family:-apple-system, &quot;Segoe UI&quot;, HelveticaNeue-Bold, &quot;Helvetica Neue Bold&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; color:rgb(123, 123, 123); text-decoration:underline\">Declaración&nbsp;de&nbsp;privacidad</a>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\">\n<p style=\"font-family:-apple-system, &quot;Segoe UI&quot;, HelveticaNeue-Bold, &quot;Helvetica Neue Bold&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; margin:0px; font-size:12px; color:rgb(123, 123, 123)\">\nEste correo electrónico se genera mediante el uso de TEXTILES Y CONFECCIONES BROWNIE SL de Microsoft 365 y puede contener contenido controlado por TEXTILES Y CONFECCIONES BROWNIE SL.</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://northeuroper-notifyp.svc.ms:443/api/v2/tracking/method/View?mi=vpmmu6nKhEyE4Na0opRlkw\" height=\"1\" width=\"1\"/>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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