#28577 · BULTOS PENDIENTES PALMA DE MALLORCA
ID interno: 10918000008922343
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/9/25, 12:01
Resuelto
5/9/25, 12:15
Actualizado
7/9/25, 13:12
Asignado
Sep 5, 2025 02:14 PM
Respondido
Sep 5, 2025 02:15 PM
Completado
Sep 7, 2025 03:12 PM
First resp. due
Sep 8, 2025 02:01 PM
Due by
Sep 9, 2025 02:01 PM
Tiempo de resolución
0.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
En Palma de Mallorca tenemos 1 bulto pendiente en la zebra que nunca llegó y sale como realizado por la tienda de origen (Alicante) el día 8 de junio. En bultos pendientes en TPV no aparece, solo en la Zebra. Este PT es PT483754.
A demás, tenemos 1 bulto pendiente en TPV y queremos asegurarnos de si es un error, ya que aparece como enviado el 26/08 y que deberíamos recibirlo hoy pero no recibíamos mercancía. Este PT es PT512189.
Quedamos a la espera para saber cómo proceder.
Mucha gracias
Resolución
Hola
Ya esta eliminado y corregido el pt, no debéis hacer nada ya lo hemos corregido.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Hola</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Ya esta eliminado y corregido el pt, no debéis hacer nada ya lo hemos corregido.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5078616422453214107_parse_6667933237964546359\">\n<div class=\"x_1215119921WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En Palma de Mallorca tenemos 1 bulto pendiente en la zebra que nunca llegó y sale como realizado por la tienda de origen (Alicante) el día 8 de junio. En bultos pendientes en TPV no aparece, solo en la Zebra. Este PT es PT483754.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">A demás, tenemos 1 bulto pendiente en TPV y queremos asegurarnos de si es un error, ya que aparece como enviado el 26/08 y que deberíamos recibirlo hoy pero no recibíamos mercancía. Este PT es PT512189.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Quedamos a la espera para saber cómo proceder.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Mucha gracias</p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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