#28538 · ERROR COBRO
ID interno: 10918000008870435
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/9/25, 13:45
Resuelto
5/9/25, 8:49
Actualizado
7/9/25, 9:12
Asignado
Sep 5, 2025 07:58 AM
Respondido
Sep 5, 2025 10:49 AM
Completado
Sep 7, 2025 11:12 AM
First resp. due
Sep 5, 2025 03:45 PM
Due by
Sep 8, 2025 03:45 PM
Tiempo de resolución
19.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
En el día de ayer tuvimos un error en un cobro, os ponemos en situación: la clienta quería hacer un cambio de talla de tres prendas (pantalón 55,90/pantalón 69,90 y top 39,90, es decir, deberíamos de haber generado un vale de 165,70 euros) pero en su lugar, por equivocación, devolvimos (pantalón 55,90/ y dos veces el pantalón de 69,90, es decir, generamos un vale de 195,70 euros que gastamos en las tres prendas pantalón 55,90/pantalón 69,90/top 39,90 generando un vale de 30 euros. Aquí está el kit de la cuestión, tenemos un VALE de 30 euros que en realidad son dinero de tienda. ¿Cómo podemos solucionarlo? Entendemos que es muy lioso y si tenéis dudas estamos a vuestra disposición para aclarar lo que sea. Adjuntamos también fotos de los tickets y del VALE de 30 euros del que os hablamos.
Muchas gracias,
Resolución
ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2578556223506788162_parse_1007489560160503897\">\n<div class=\"x_1821837851WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En el día de ayer tuvimos un error en un cobro, os ponemos en situación: la clienta quería hacer un cambio de talla de tres prendas (pantalón 55,90/pantalón 69,90 y top 39,90, es decir, deberíamos de haber generado un vale de 165,70 euros)\n pero en su lugar, por equivocación, devolvimos (pantalón 55,90/ y dos veces el pantalón de 69,90, es decir, generamos un vale de 195,70 euros que gastamos en las tres prendas pantalón 55,90/pantalón 69,90/top 39,90 generando un vale de 30 euros. Aquí está\n el kit de la cuestión, tenemos un VALE de 30 euros que en realidad son dinero de tienda. ¿Cómo podemos solucionarlo? Entendemos que es muy lioso y si tenéis dudas estamos a vuestra disposición para aclarar lo que sea. Adjuntamos también fotos de los tickets\n y del VALE de 30 euros del que os hablamos.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"2142\" height=\"2856\" style=\"width:22.3125in; height:29.75in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5949288&ACTION=FILE\"/></p>\n</div>\n</div>",
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