#28527 · Obsequio bolsas de tela - TPV

ID interno: 10918000008870293

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Others

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Maria Perez

Técnico

Sergio Marqués

Departamento

Tiendas

Request Type

Incidencia

Creado

4/9/25, 9:59

Resuelto

4/9/25, 13:59

Actualizado

6/9/25, 14:11

Asignado

Sep 4, 2025 02:50 PM

Respondido

Sep 4, 2025 02:51 PM

Completado

Sep 6, 2025 04:11 PM

First resp. due

Sep 5, 2025 11:59 AM

Due by

Sep 8, 2025 11:59 AM

Tiempo de resolución

4.0 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Sergio Marqués

Descripción

Buenos días,

Comentaros que el obsequio de la bolsa de tela sigue saliendo con un importe total de compra de 89,90€.
Os adjunto el vídeo, ya que debería salir con las compras superiores a 99,95€. La mayor parte de tiendas me confirman que les figura a todas igual.

Muchas gracias!!


Maria Perez


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 660039243
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250828.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


Resolución

Hola,

Ya lo hemos replicado a todas las tiendas, durante el día de mañana deberían saltar con el precio que comentas.

Un saludo​.
Sergio.

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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya lo hemos replicado a todas las tiendas, durante el día de mañana deberían saltar con el precio que comentas.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo​. <br/>Sergio.</span></span></b><br/></div></div>",
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  "description": "\n\n<div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nBuenos días,</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nComentaros que el obsequio de la bolsa de tela sigue saliendo con un importe total de compra de 89,90€.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nOs adjunto el vídeo, ya que debería salir con las compras superiores a 99,95€. La mayor parte de tiendas me confirman que les figura a todas igual.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMuchas gracias!!</div>\n<div id=\"x_1675563334ms-outlook-mobile-body-separator-line\" dir=\"auto\"><br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\" id=\"x_1675563334ms-outlook-mobile-signature\">\n<div style=\"line-height:normal\" dir=\"auto\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p><span style=\"font-size:9pt; font-weight:bolder\">Maria Perez</span><span style=\"font-size:9pt\"><br/>\n<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5949212&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5949213&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5949214&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5949215&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></span></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\">660039243</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"vertical-align:middle; width:500px\">\n<p><span style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5949216&amp;ACTION=FILE\" alt=\"FIRMA_CORPORATIVA_MAIL_20250828.jpg\" style=\"max-width:100%; margin-top:0px; margin-bottom:0px\"/>&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\">\n<div dir=\"auto\" style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s)\n a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n<br/>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div dir=\"auto\"><br/>\n</div>\n</div>\n</div>",
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