#28509 · NECESESITO UN LÁPIZ DE LA TABLETA GRÁFICA

ID interno: 10918000008870081

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Estado

Cerrada

Prioridad

Baja

Urgencia

Normal

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Others

Tipo

Petición

Canal

CAU

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 2 - Técnico interno

Solicitante

Virginia Laiz

Técnico

Marc Giné

Departamento

Diseño

Request Type

Petición

Creado

3/9/25, 14:59

Resuelto

15/9/25, 10:41

Actualizado

17/9/25, 11:16

Asignado

Sep 5, 2025 12:47 PM

Respondido

Sep 5, 2025 02:30 PM

Completado

Sep 17, 2025 01:16 PM

First resp. due

Due by

Tiempo de resolución

283.7 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Hola,

 

Se me ha pedido el lápiz de la tableta gráfica, ¿ me podríais ayudar a conseguir uno?

 

Gracias

Vir

 

Virginia Laiz
Designer

   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066
+34 107
www.browniespain.com

FIRMA_CORPORATIVA_MAIL_20250828.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

Se entrego el lapiz a Virginia el pasado martes dia 09/09, cerramos petición.
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Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br/>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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