#28487 · EXT:
ID interno: 10918000008841561
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
3/9/25, 8:08
Resuelto
3/9/25, 8:16
Actualizado
5/9/25, 9:11
Asignado
Sep 3, 2025 10:16 AM
Respondido
Sep 3, 2025 10:16 AM
Completado
Sep 5, 2025 11:11 AM
First resp. due
Sep 4, 2025 10:08 AM
Due by
Sep 5, 2025 10:08 AM
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
-
JSON crudo (detalle completo)
{
"id": "10918000008841561",
"sla": {
"id": "10918000000164165",
"name": "SLA Soporte HQ"
},
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000008029",
"name": "Cerrada",
"color": "#006600",
"stop_timer": false,
"in_progress": false,
"internal_name": "Closed"
},
"is_read": true,
"subject": "EXT:",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": {
"id": "10918000000193262",
"name": "Hardware",
"deleted": false
},
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000005787057",
"name": "TC Group Solutions",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "maria@tcgroupsolutions.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "TC Group Solutions",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "28487",
"is_overdue": false,
"is_trashed": false,
"message_id": "<1756886799659.8ba168a4-88ce-4ecf-8b8d-a20ad183a55d@bf06x.hubspotemail.net>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>-<br/></div></div>",
"submitted_by": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1756887409674",
"display_value": "Sep 3, 2025 10:16 AM"
}
},
"technician": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "\n\n\n\n\n\n\n\n\n\n\n\n\n<div id=\"x_147536411hs_body\" style=\"margin:0 !important; padding:0 !important; font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0)\" class=\"zm_4077496614741208264_parse_4679905958799057644\">\n<div id=\"x_147536411preview_text\" style=\"display:none; font-size:1px; color:rgb(234, 240, 246); line-height:1px; max-height:0px; max-width:0px; overflow:hidden\" lang=\"es\">\n🛍️ Participamos en el NRF Retail Big Show en París, del 16 al 18 de septiembre de 2025.</div>\n\n<div class=\"x_147536411hse-body-background\" lang=\"es\" style=\"background-color:rgb(234, 240, 246)\">\n<table class=\"x_147536411hse-body-wrapper-table\" cellpadding=\"0\" cellspacing=\"0\" style=\"margin:0; padding:0; width:100% !important; min-width:320px !important; height:100% !important\" width=\"100%\" height=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_147536411hse-body-wrapper-td\" valign=\"top\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); padding-top:20px; padding-bottom:20px\">\n<div id=\"x_147536411hs_cos_wrapper_main\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_dnd_area\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_147536411section-0\" class=\"x_147536411hse-section x_147536411hse-section-first\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(234, 240, 246); padding-bottom:10px; padding-top:10px\">\n\n<div id=\"x_147536411column-0-0\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<div id=\"x_147536411hs_cos_wrapper_module-0-0-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_147536411hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(0, 0, 0); text-align:center; padding:10px 20px; font-size:0px\">\n<img alt=\"Header correo\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Header%20correo.png?width=1120&upscale=true&name=Header%20correo.png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"560\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_147536411section-1\" class=\"x_147536411hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_147536411column-1-0\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<div id=\"x_147536411hs_cos_wrapper_module-1-0-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_147536411hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(0, 0, 0); text-align:center; padding:10px 20px; font-size:0px\">\n<img alt=\"Banners PRW - ES\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Banners%20PRW%20-%20ES.png?width=1120&upscale=true&name=Banners%20PRW%20-%20ES.png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"560\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_147536411section-2\" class=\"x_147536411hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_147536411column-2-0\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); padding:10px 20px\">\n<div id=\"x_147536411hs_cos_wrapper_module-2-0-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_147536411hs_cos_wrapper_module-2-0-0_\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div style=\"text-align:center; font-size:16px; line-height:175%\" align=\"center\">\n<div style=\"text-align:left; font-size:16px; line-height:175%\" align=\"left\">\n<p style=\"font-size:18px; line-height:175%\">Hola <span style=\"font-size:18px\">\n<span style=\"color:rgb(0, 0, 0)\"></span></span>,</p>\n<p style=\"font-size:16px; line-height:175%\"> </p>\n<p style=\"font-size:20px; line-height:175%\"><strong>¿Quieres optimizar la eficiencia de tu red de puntos de venta con datos reales?</strong></p>\n<p style=\"font-size:18px; line-height:175%\"> </p>\n<p style=\"font-size:16px; line-height:175%\">En <strong>\nTC Group Solutions</strong>, ofrecemos soluciones de <strong>\nRetail Intelligence®</strong> basadas en datos reales de comportamiento del consumidor, conteo de personas y análisis de KPIs. Te ayudamos a:</p>\n<ul style=\"font-size:16px; line-height:175%\">\n<li style=\"line-height:175%\">\n<p style=\"line-height:175%\">📊 <strong>\nOptimizar la eficiencia</strong> de tus puntos de venta.</p>\n</li><li style=\"line-height:175%\">\n<p style=\"line-height:175%\">🧠 <strong>\nTomar decisiones informadas</strong> respaldadas por datos precisos.</p>\n</li><li style=\"line-height:175%\">\n<p style=\"font-size:16px; line-height:175%\">🚀 <strong>\nImpulsar la rentabilidad</strong> de tu red comercial.</p>\n</li></ul>\n<p style=\"font-size:16px; line-height:175%\"> </p>\n<p style=\"font-size:16px; line-height:175%\">En el\n<span style=\"color:rgb(249, 11, 124)\"><strong>NRF Retail Big Show Europe</strong></span>, tendrás la oportunidad de descubrir cómo convertir los datos en una ventaja competitiva, ver en directo nuestras soluciones tecnológicas y hablar\n con nuestros expertos sobre los retos específicos de tu red de tiendas.</p>\n<p style=\"font-size:18px; line-height:175%\"> </p>\n<p style=\"font-size:16px; line-height:175%\">Te esperamos en el\n<span style=\"color:rgb(249, 11, 124)\"><strong>NRF Retail Big Show</strong></span>, el evento de referencia del retail en París, del\n<span style=\"color:rgb(249, 11, 124)\"><strong>16 al 18 de septiembre de 2025</strong></span>.</p>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_147536411section-3\" class=\"x_147536411hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_147536411column_1753885562226_0\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<div id=\"x_147536411hs_cos_wrapper_module-4-0-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_147536411hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(0, 0, 0); text-align:center; padding:0px; font-size:0px\">\n<img alt=\"icono stand\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/icono%20stand.jpg?width=100&upscale=true&name=icono%20stand.jpg\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"50\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); padding:10px 20px\">\n<div id=\"x_147536411hs_cos_wrapper_module-4-1-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_147536411hs_cos_wrapper_module-4-1-0_\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"font-weight:bold; font-size:16px; line-height:175%; text-align:center\" align=\"center\">\nSTAND D.108 (HALL 6)</p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_147536411section-5\" class=\"x_147536411hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_147536411column-5-0\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); padding:10px 20px\">\n<div id=\"x_147536411hs_cos_wrapper_module-6-0-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:separate !important\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" bgcolor=\"#d50e67\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); border-radius:8px; cursor:auto; background-color:rgb(213, 14, 103)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/e3t/Ctc/T9+113/cLxNR04/VWrdd860Fyd2N7Bw9DjplGPyW3pvQRf5B_HsSN1zSXtx3qgz0W95jsWP6lZ3lnW3KmGg01KfDqxW4kynm61Rh9n8W56NkrD27q1RcW94cmgs1BCLQNW1RlMSQ3bpGDVW1qb0mt4QXQ3TW16yp0w81Skj9N3tKrGrN-SyyW7KdX8H36lj2cW3k8J0G2h_RFlW6DMJLF1nHGQGW2dj0YH6WcVNbW36wm0M1sYPFpN2GpdjqT7rlPW2Lkhl-2Yv6HCW6MkPyW8cxYn7W91BBmR11_mW9W3Z-H6m5YGH1nN13-W9dXPnGkW21NPt87dhKkJW1c25HV5jvkrbW1FBFNH65nB2XW4dFffR5pC0SCW8zg-DT61JjwXW5RH6Mr8rY7NCN3GW_Mp7J8DCW4wTx9y6MScnqW3FQDFs6dBHSHW7rl-lH19L0qQW52rkjq566RM1f8_zDlW04\" style=\"color:rgb(0, 164, 189); font-size:16px; font-family:Arial, sans-serif; Margin:0; text-transform:none; text-decoration:none; padding:12px 18px; display:block\"><strong style=\"color:rgb(255, 255, 255); font-weight:normal; text-decoration:none; font-style:normal\">Entrada\n gratuita</strong> </a></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); padding:10px 20px\">\n<div id=\"x_147536411hs_cos_wrapper_module_17567207113531\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_147536411hs_cos_wrapper_module_17567207113531_\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"font-weight:bold; text-align:center; font-size:16px; line-height:175%\" align=\"center\">\n<strong>¡</strong>Te esperamos en París!</p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_147536411section-7\" class=\"x_147536411hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_147536411column-7-0\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); padding:10px 20px\">\n<div id=\"x_147536411hs_cos_wrapper_module-7-0-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"vertical-align:top\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-family:Arial, sans-serif; color:rgb(0, 0, 0); font-size:0\">\n<p style=\"font-size:1px; border-top:1px solid rgb(35, 73, 109); width:50%; margin:0 auto\"></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_147536411section-9\" class=\"x_147536411hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_147536411column-9-1\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<div id=\"x_147536411hs_cos_wrapper_module-9-1-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_147536411hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(0, 0, 0); text-align:center; padding:10px 20px; font-size:0px\">\n<img alt=\"Oriol Elvira-1\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Oriol%20Elvira-1.png?width=170&upscale=true&name=Oriol%20Elvira-1.png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"85\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_147536411hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); padding:10px 20px\">\n<div id=\"x_147536411hs_cos_wrapper_module-9-1-1\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_147536411hs_cos_wrapper_module-9-1-1_\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"font-size:13px; line-height:125%; text-align:center; font-weight:bold\" align=\"center\">\nOriol Elvira</p>\n<p style=\"font-size:13px; line-height:125%; text-align:center\" align=\"center\">CCO - Spain & Portugal</p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_147536411section-11\" class=\"x_147536411hse-section x_147536411hse-section-last\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_147536411hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; padding-bottom:20px; padding-top:20px\">\n\n<div id=\"x_147536411column-11-0\" class=\"x_147536411hse-column x_147536411hse-size-12\">\n<div id=\"x_147536411hs_cos_wrapper_module-11-0-0\" class=\"x_147536411hs_cos_wrapper x_147536411hs_cos_wrapper_widget x_147536411hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_147536411hse-footer x_147536411hse-secondary\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-family:Arial, sans-serif; font-size:12px; line-height:135%; color:rgb(35, 73, 109); margin-bottom:0; padding:0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(0, 0, 0); text-align:center; margin-bottom:0; line-height:135%; padding:10px 20px\">\n<p style=\"font-family:Arial, sans-serif; font-size:12px; font-weight:normal; text-decoration:none; font-style:normal; color:rgb(35, 73, 109)\">\nTC Group Solutions, Pje. Montserrat Isern, 1-3 Planta 1, Local 2, L'Hospitalet de Llobregat, Barcelona 08908, ESPAÑA | 3 Av. de l'Opéra 75001, Paris | FRANCE | Piazza Ercole Marelli, 30 27100, Pavia (Milano) | ITALIA, +34 93 552 18 51\n</p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/hs/preferences-center/es/direct?data=W2nXS-N30h-zyW3JZ-Ns2RH-DHW3K9_Ws4m9b8YW3F4DHy2xPSXrW38CcnY2nVPjJW1BxDG034hZdlW3T5rJR2CTyfmW2zHp-z3dcVxMW2RrG4H41BNf9W3j105S3j6s6yW3ZNJZp3P0rGMW3QNhlJ3y-pLfW4rBfG62FtWGwW3NF57J3_ZxhJW2FBmrG2-BBp3W3VY6gH3gjfk1W3LG7Bq36GkDkW2qz2dX1QbT6wW43VnLr3K6DX0W3R35gH3SNbvLW43svKn2WF-0NW2TNNNJ24RWnSW38hc9z36hqBDW1S0Z_g4hqr87W2r599X4fgNNNW23147W4cKgVMW2MQDmc3N_fHmW21jDQC1S0_nWW1X8yV14mmBSKW4hytj02MLyxSW4fjsW83zcfVTW1Nkdhf4rq3xyW41D1_L348xWlW4rrMBr3M4R5qW2KJGKH3LSTB7W3K1JRz2TG6-WW3ZM5mY43H98KW3y__f81Sbdj2W34CGbz2Wy_g-W2KP8DM2WxG_7W23fXgQ2PTkKbW3M3B6S4hKL56W3BNKtX3XT_syW3C1t211S3xZ5W1X7L4z4kJFrvW3T6gFs49N02tW3Z_Wyl3W3CFTW3NW9T52Hs6TLW3jcVl33H8ztXW1VpdM64tz69TW41P_Kh3GLD6qf4mDh2S04&utm_campaign=21030406-Feria%20Paris%20NRF&utm_source=hs_email&utm_medium=email&utm_content=378779766&_hsenc=p2ANqtz--3oR6SKTgud-AX9OsBBYHvbLbvxBNh3SFBYWQc1djvH-2mMdHjAspqs3V-kLr4Cbd6M37dO1iczOY3bzEVHNMNV-LSuA&_hsmi=378779766\" style=\"font-family:Helvetica, Arial, sans-serif; font-size:12px; color:rgb(0, 164, 189); font-weight:normal; text-decoration:underline; font-style:normal\">Darme\n de baja</a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/hs/preferences-center/es/page?data=W2nXS-N30h-zyW3JZ-Ns2RH-DHW3K9_Ws4m9b8YW3F4DHy2xPSXrW38CcnY2nVPjJW1BxDG034hZdlW3T5rJR2CTyfmW2zHp-z3dcVxMW2RrG4H41BNf9W3j105S3j6s6yW3ZNJZp3P0rGMW3QNhlJ3y-pLfW4rBfG62FtWGwW3NF57J3_ZxhJW2FBmrG2-BBp3W3VY6gH3gjfk1W3LG7Bq36GkDkW2qz2dX1QbT6wW43VnLr3K6DX0W3R35gH3SNbvLW43svKn2WF-0NW2TNNNJ24RWnSW38hc9z36hqBDW1S0Z_g4hqr87W2r599X4fgNNNW23147W4cKgVMW2MQDmc3N_fHmW21jDQC1S0_nWW1X8yV14mmBSKW4hytj02MLyxSW4fjsW83zcfVTW1Nkdhf4rq3xyW41D1_L348xWlW4rrMBr3M4R5qW2KJGKH3LSTB7W3K1JRz2TG6-WW3ZM5mY43H98KW3y__f81Sbdj2W34CGbz2Wy_g-W2KP8DM2WxG_7W23fXgQ2PTkKbW3M3B6S4hKL56W3BNKtX3XT_syW3C1t211S3xZ5W1X7L4z4kJFrvW3T6gFs49N02tW3Z_Wyl3W3CFTW3NW9T52Hs6TLW3jcVl33H8ztXW1VpdM64tz69TW41P_Kh3GLD6qf4mDh2S04&utm_campaign=21030406-Feria%20Paris%20NRF&utm_source=hs_email&utm_medium=email&utm_content=378779766&_hsenc=p2ANqtz--3oR6SKTgud-AX9OsBBYHvbLbvxBNh3SFBYWQc1djvH-2mMdHjAspqs3V-kLr4Cbd6M37dO1iczOY3bzEVHNMNV-LSuA&_hsmi=378779766\" style=\"font-family:Helvetica, Arial, sans-serif; font-size:12px; color:rgb(0, 164, 189); font-weight:normal; text-decoration:underline; font-style:normal\">\nGestionar preferencias</a> </p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://news.tcgroupsolutions.com/e3t/Cto/T9+113/cLxNR04/VWrdd860Fyd2N7Bw9DjplGPyW3pvQRf5B_HsSW1zSXcr3D9lfS122\" alt=\"\" width=\"1\" height=\"1\" border=\"0\" style=\"display:none !important; min-height:1px !important; width:1px !important; border-width:0 !important; margin-top:0 !important; margin-bottom:0 !important; margin-right:0 !important; margin-left:0 !important; padding-top:0 !important; padding-bottom:0 !important; padding-right:0 !important; padding-left:0 !important\"/>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
"display_key": {
"value": "28487",
"display_value": "28487"
},
"due_by_time": {
"value": "1757059734805",
"display_value": "Sep 5, 2025 10:08 AM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000193330",
"name": "Others"
},
"closure_info": {
"closure_code": null,
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1756886932935",
"display_value": "Sep 3, 2025 10:08 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "477000",
"assigned_time": {
"value": "1756887393066",
"display_value": "Sep 3, 2025 10:16 AM"
},
"resolved_time": {
"value": "1756887409652",
"display_value": "Sep 3, 2025 10:16 AM"
},
"completed_time": {
"value": "1757063476302",
"display_value": "Sep 5, 2025 11:11 AM"
},
"responded_time": {
"value": "1756887409674",
"display_value": "Sep 3, 2025 10:16 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1757063476330",
"display_value": "Sep 5, 2025 11:11 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1756973333870",
"display_value": "Sep 4, 2025 10:08 AM"
},
"request_template_checklist_ids": []
}