#28462 · Problema con las transferencias
ID interno: 10918000008841201
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/9/25, 13:49
Resuelto
4/9/25, 7:36
Actualizado
6/9/25, 8:11
Asignado
Sep 3, 2025 04:00 PM
Respondido
Sep 4, 2025 09:36 AM
Completado
Sep 6, 2025 10:11 AM
First resp. due
Sep 3, 2025 03:49 PM
Due by
Sep 4, 2025 03:49 PM
Tiempo de resolución
41.8 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola, soy Salomé, vendadora de Vélizy 2.
Tenemos que hacer un traslado de ropa de la colección Lola Dorn a la tienda de París, pero no lo conseguimos.
En primer lugar, nos indica que una de camisetas no está en nuestro inventario, por lo que ajusto el stock en positivo, lo que no cambia nada. Al eliminar la camiseta en cuestión del traslado, nos indica que seguimos sin poder realizar el traslado porque no
tendremos suficiente cantidad en nuestro stock.
¿Podrían ayudarnos para que podamos realizar el traslado antes de mañana, por favor?
Les adjunto todo para que comprendan mejor el problema.
Cordialmente,
Salomé Hamon
Resolución
Hola Salomé,
Por favor revisa si este artículo lo tienes correctamente en stock.
Actualmente no aparece todo en el sistema porque tienes mercancía de más, pero no registrada en tu stock.
Al no coincidir, el sistema marca menos.
Si efectivamente cuentas con este artículo de más, ajústalo en positivo en el sistema y prueba nuevamente a hacer el traspaso, por favor.
Un saludo.
----------------------------------------------------------------------------------------------------------
Bonjour Salomé,
Merci de vérifier que tu as bien cet article en stock. Comme tu as de la marchandise en plus mais qu’elle n’apparaît pas dans ton stock, le système affiche une quantité inférieure. Si tu disposes de cet article en surplus, ajuste-le en positif et essaie de refaire le transfert, s’il te plaît.
Cordialement.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><b><span class=\"size\" style=\"font-size:18.6667px\">Hola Salomé,</span></b><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p></p><div><span class=\"size\" style=\"font-size:18.6667px\">Por favor revisa si este artículo lo tienes correctamente en stock.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"> Actualmente no aparece todo en el sistema porque tienes mercancía de más, pero no registrada en tu stock.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"> Al no coincidir, el sistema marca menos.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><p></p><p><span class=\"size\" style=\"font-size:18.6667px\">Si efectivamente cuentas con este artículo de más, ajústalo en positivo en el sistema y prueba nuevamente a hacer el traspaso, por favor.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><div><span class=\"size\" style=\"font-size:18.6667px\">----------------------------------------------------------------------------------------------------------</span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Bonjour Salomé,</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><p><span class=\"size\" style=\"font-size:18.6667px\">Merci de vérifier que tu as bien cet article en stock. Comme tu as de la marchandise en plus mais qu’elle n’apparaît pas dans ton stock, le système affiche une quantité inférieure. Si tu disposes de cet article en surplus, ajuste-le en positif et essaie de refaire le transfert, s’il te plaît.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><p><span class=\"size\" style=\"font-size:18.6667px\">Cordialement.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></p><div><br/></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5318226919464909637_parse_5268831687539194982\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><img style=\"max-width:332px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5923192&ACTION=FILE\"/><img style=\"max-width:332px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5923193&ACTION=FILE\"/></span>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\nHola, soy Salomé, vendadora de Vélizy 2.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\nTenemos que hacer un traslado de ropa de la colección Lola Dorn a la tienda de París, pero no lo conseguimos. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\nEn primer lugar, nos indica que una de camisetas no está en nuestro inventario, por lo que ajusto el stock en positivo, lo que no cambia nada. Al eliminar la camiseta en cuestión del traslado, nos indica que seguimos sin poder realizar el traslado porque no\n tendremos suficiente cantidad en nuestro stock. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\n¿Podrían ayudarnos para que podamos realizar el traslado antes de mañana, por favor? </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\nLes adjunto todo para que comprendan mejor el problema.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\nCordialmente,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_751235713elementToProof\">\nSalomé Hamon</div>\n</div>",
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