#28444 · Fallo en inventario
ID interno: 10918000008829117
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/9/25, 9:07
Resuelto
2/9/25, 14:10
Actualizado
4/9/25, 14:10
Asignado
Sep 2, 2025 02:58 PM
Respondido
Sep 2, 2025 04:10 PM
Completado
Sep 4, 2025 04:10 PM
First resp. due
Sep 3, 2025 11:07 AM
Due by
Sep 4, 2025 11:07 AM
Tiempo de resolución
5.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Esta mañana al hacer el recuento con la Zebra nos ha aparecido que faltaban 5 cojines cervicales estampado sello indio crudo, cuando ayer hicimos traspaso de este producto, por tanto, no tendría que salir en inventario…Últimamente nos estamos dando cuenta que cuando hacemos traspasos, el sistema no se actualiza y da fallo en inventario. Quedamos a la espera de su respuesta.
Gracias, y un saludo.
Resolución
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Hemos tenido fallos del stock en una tarea y ahora ya que vemos de donde viene se corrigen automáticamente con el inventario, si podéis repetir inventario o sino lo dejamos para el inventario de la siguiente semana.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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