#28418 · ONLINE
ID interno: 10918000008801565
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Incidencia Online
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
1/9/25, 12:51
Resuelto
3/9/25, 14:26
Actualizado
5/9/25, 15:11
Asignado
Sep 3, 2025 04:25 PM
Respondido
Sep 3, 2025 04:26 PM
Completado
Sep 5, 2025 05:11 PM
First resp. due
Sep 2, 2025 02:51 PM
Due by
Sep 3, 2025 02:51 PM
Tiempo de resolución
49.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Os escribo desde Sevilla New, porque nos sigue apareciendo en stock de la tienda Sevilla (antigua), 101 referencias, y eso tiene que ser aún de que los online se están recibiendo con el 070 y no 028. Se que lo hemos comentado, y aparentemente estaba solucionado.
¿Puede seguir existiendo algún error?
También aprovecho para comentar que nos están llamando bastante clientes, porque cuando quieren comprar por la app no les da la opción de nuestra tienda de Sevilla. Y es cierto que no nos está llegando paquetes online a tienda. ¿Puede existir algún problema?
Gracias, y feliz comienzo de septiembre
Rosario Chiquero
Enviado desde
Outlook para iOS
Resolución
Hola,
Ya no deberías tener el problema que comentas con el stock de Sevilla y las devoluciones online.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya no deberías tener el problema que comentas con el stock de Sevilla y las devoluciones online.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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