#28417 · TICKET CLIENTA PAMPLONA CARLOS III
ID interno: 10918000008801551
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
1/9/25, 12:47
Resuelto
3/9/25, 7:15
Actualizado
5/9/25, 8:11
Asignado
Sep 2, 2025 09:03 AM
Respondido
Sep 2, 2025 09:04 AM
Completado
Sep 5, 2025 10:11 AM
First resp. due
Sep 2, 2025 02:47 PM
Due by
Sep 3, 2025 02:47 PM
Tiempo de resolución
42.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ha venido una señora que ha perdido un vale que le generamos el día 26/07/2025,
Ese dia compró un pantalón rebajas de 29,90€ y una camisa de 19,90 sobre las 16 h y ese mismo día devolvió el pantalón de 29,90 talla 40 el pantalón era el kuma verde,sobre las 19h o las 20h.
Si me podéis buscar el ticket,
No tengo más datos de la clienta.
Un saludo
Alicia
Resolución
Buenos días
Por favor en cuanto tengáis todas las referencias y mas datos abrid un nuevo ticket que os lo buscamos sino problema, hemos buscado pero hay un par de tickets con estas mismas características así que necesitamos mas datos por favor.
Muchas gracias.
Por favor en cuanto tengáis todas las referencias y mas datos abrid un nuevo ticket que os lo buscamos sino problema, hemos buscado pero hay un par de tickets con estas mismas características así que necesitamos mas datos por favor.
Muchas gracias.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\">Buenos días <br/><br/>Por favor en cuanto tengáis todas las referencias y mas datos abrid un nuevo ticket que os lo buscamos sino problema, hemos buscado pero hay un par de tickets con estas mismas características así que necesitamos mas datos por favor.<br/><br/>Muchas gracias.</div>",
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