#28416 · RECUPERACION VALE PALMA DE MALLORCA
ID interno: 10918000008801535
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
1/9/25, 12:26
Resuelto
1/9/25, 12:37
Actualizado
4/9/25, 12:25
Asignado
Sep 1, 2025 02:36 PM
Respondido
Sep 1, 2025 02:37 PM
Completado
Sep 3, 2025 03:10 PM
First resp. due
—
Due by
—
Tiempo de resolución
0.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Ha venido una clienta a hacer una compra y quería pagar con un vale que tenía en fotografía ya que nos ha confirmado que perdió el de papel.
Dicho vale (M007016007688), aparece como que ya se ha usado (se usó el 05/04/25) y con esa compra, al no gastarlo completo, se generó otro vale.
El número de ticket de dicha operación es 0000000A08000113895, necesitaríamos por favor el vale asociado a ese ticket que se generó tras la operación de compra, si fuera posible.
Muchas gracias.
Resolución
Hola,
El vale nuevo es el M007016007875
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif\"><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"\"><font color=\"#0000ff\"><span style=\"font-size:18px\"><b>El vale nuevo es el </b></span></font><span class=\"size\" style=\"font-size:24px\"><b>M007016007875</b></span></div><div style=\"font-size:13px\"><br/></div><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div><div><br/></div></div>",
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