#28395 · Problema con pagos Tarjeta Regalo
ID interno: 10918000008801285
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/8/25, 11:17
Resuelto
1/9/25, 6:57
Actualizado
3/9/25, 7:10
Asignado
Sep 1, 2025 08:44 AM
Respondido
Sep 1, 2025 08:57 AM
Completado
Sep 3, 2025 09:10 AM
First resp. due
Sep 2, 2025 08:00 AM
Due by
Sep 3, 2025 08:00 AM
Tiempo de resolución
43.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Intentando crear una tarjeta regalo con una compañera nueva, por error le hemos dado a pagar con efectivo un total ficticio de 100 euros. La tarjeta se ha creado por error con este importe y el saldo se ha sumado a los pagos de hoy. No sabemos si se puede revertir al ser de una tarjeta regalo.
De nuevo, intentado explicar cómo hacer una venta con tarjeta regalo, sin llegar a pasar el código de barras de la tarjeta, se ha hecho la venta, de 31’60 euros. Se ha sumado en Pagos, pero como no habíamos pasado el código de barras de la tarjeta, esta sigue intacta con los 100 euros.
-Número de ticket creación tarjeta regalo de 100 euros: 0000000B35000031712
-Nº Tarjeta regalo: 000600044763
- Número de ticket de venta que hay que anular de 31’60 euros (‘pagado con tarjeta regalo’): 0000000B35000031713
Disculpad!!!!
Quedamos a la espera por si podemos ayudar, escribimos también a cierres contando lo sucedido.
Muchas gracias.
Resolución
Buenos días,
Como no habéis anulado esto el mismo día ya no es posible de que se corrija en el tpv pero internamente Administración si, por favor avisadles a ellas.
Os envié al email un video de como usar el modo trainig que es donde perdéis practicar sin que os afecte.
Un saludo,
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Buenos días, </span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Como no habéis anulado esto el mismo día ya no es posible de que se corrija en el tpv pero internamente Administración si, por favor avisadles a ellas.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Os envié al email un video de como usar el modo trainig que es donde perdéis practicar sin que os afecte.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo,</span></div></div>",
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"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
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"first_name": "Eliana",
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"first_name": "Eliana",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7909756969323521682_parse_5732371279057445802\">\n<div class=\"x_27791968WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\">Intentando crear una tarjeta regalo con una compañera nueva, por error le hemos dado a pagar con efectivo un total ficticio de 100 euros. La tarjeta se ha creado por error con este importe y el saldo se ha sumado a los pagos de hoy. No\n sabemos si se puede revertir al ser de una tarjeta regalo.</p>\n<p class=\"MsoNormal\">De nuevo, intentado explicar cómo hacer una venta con tarjeta regalo, sin llegar a pasar el código de barras de la tarjeta, se ha hecho la venta, de 31’60 euros. Se ha sumado en Pagos, pero como no habíamos pasado el código de barras de\n la tarjeta, esta sigue intacta con los 100 euros.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">-Número de ticket creación tarjeta regalo de 100 euros: 0000000B35000031712</p>\n<p class=\"MsoNormal\">-Nº Tarjeta regalo: 000600044763</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">- Número de ticket de venta que hay que anular de 31’60 euros (‘pagado con tarjeta regalo’): 0000000B35000031713</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Disculpad!!!!</p>\n<p class=\"MsoNormal\">Quedamos a la espera por si podemos ayudar, escribimos también a cierres contando lo sucedido.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias.</p>\n</div>\n</div>",
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