#28393 · VENTA ERRONEA
ID interno: 10918000008801251
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/8/25, 8:40
Resuelto
2/9/25, 10:11
Actualizado
4/9/25, 11:10
Asignado
Sep 2, 2025 09:04 AM
Respondido
Sep 2, 2025 12:11 PM
Completado
Sep 4, 2025 01:10 PM
First resp. due
Sep 2, 2025 08:00 AM
Due by
Sep 3, 2025 08:00 AM
Tiempo de resolución
73.5 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Ayer día 29/08/2025 a las 20:31:07 se hizo una venta por equivocación de el articulo w26-0372-015-808 T:36 69,90€ + una bolsa de 0,15€ el total de la venta son 70,05€. Por equivocación a esa venta se le dio en efectivo y la venta segundos después se cobro en tarjeta que es como la clienta lo deseaba.
El ingreso de ayer eran (con esa venta) 1.503,80€ pero si descontamos la venta equivocada se queda un ingreso real de 1.433,75€.
¿Esa venta se puede anular? ¿O procedemos a realizar ajuste positivo ya que fue errónea?
Perdón por las molestias ocasionadas.
Saludos
Resolución
Hola chicas
Cierro ticket ya que estos ajustes contables debe modificarlos administración.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas <br/></div><div><br/></div><div>Cierro ticket ya que estos ajustes contables debe modificarlos administración.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6214410953214049026_parse_4060698069869804738\">\n<div class=\"x_116584896WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ayer día 29/08/2025 a las 20:31:07 se hizo una venta por equivocación de el articulo w26-0372-015-808 T:36 69,90€ + una bolsa de 0,15€ el total de la venta son 70,05€. Por equivocación a esa venta se le dio en efectivo y la venta segundos\n después se cobro en tarjeta que es como la clienta lo deseaba.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El ingreso de ayer eran (con esa venta) 1.503,80€ pero si descontamos la venta equivocada se queda un ingreso real de 1.433,75€.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¿Esa venta se puede anular? ¿O procedemos a realizar ajuste positivo ya que fue errónea?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Perdón por las molestias ocasionadas.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Saludos </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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